Learner Journey Operations Lead
Learner Journey Operations Lead
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Salary Not Disclosed
1 Vacancy
Job Description
Location: South Africa
Work model: Remote (can be based anywhere in South Africa). Need to be able to legally work in SA to be considered.
Salary: R55 000 R75 000 CTC
Why youd want to work here..
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Medical aid retirement annuity
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Fully remote setup
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Purpose-driven impact-led team
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Working with passionate values-aligned people
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Opportunity to help build the next generation of tech talent in SA
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Genuinely meaningful work in youth development and social impact
About our client..
Our client is a mission-driven NGO tackling youth unemployment by training young South Africans in high-value digital and tech careers. Their human-centred Agile 12-month programmes cover Data Science Engineering Web Development and UX/UI Design. They re looking for a systems-thinking process-building ops lead to help drive learner success at scale.
What the job involves..
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Designing and managing end-to-end operations across the learner journey from recruitment to placement
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Leading recruitment funnel strategy and operations ensuring a steady quality learner pipeline
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Collaborating with cross-functional teams to ensure alignment of learner outcomes with partner needs
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Ensuring strong learner communications and data management practices
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Translating data into insights to drive decisions across the journey
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Supporting team leads in capacity planning project and performance monitoring
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Championing process discipline and continuous improvement across systems and tools
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Contributing to costing budgeting and feasibility planning for partner-led projects
What you need to be considered..
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Proven senior experience in programme project or operations leadership preferably within an NGO edtech or social impact context
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Deep understanding of learner/customer/beneficiary-centred operations
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Strong data funnel management and reporting skills
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Experience with CRMs learner management systems and data analytics tools
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Track record of building inclusive scalable systems
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Outstanding communicator and stakeholder collaborator
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Empathy-driven leader with low ego and high attention to detail
- Demonstrated ability to lead process adoption and change across teams
- Passionate about education equity and social impact
Bonus points if you..
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Have worked in workforce development or skills acceleration settings
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Come from a background in monitoring evaluation and learning (MEL)
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Have led teams through systems or process change
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Have experience balancing learner outcomes with partner expectations
Employment Type
Full Time
