Medical Virtual Assistant - Virtual Assistant
Medical Virtual Assistant - Virtual Assistant
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Job Description
This is a remote position.
Virtual Rockstar is seeking a reliable empathetic and detail-oriented Medical Virtual Assistant to support the front office operations of a growing physical therapy practice. This remote role is focused on patient interaction appointment scheduling and administrative support all vital to ensuring a smooth welcoming experience for every patient.
About our client:
Our client fosters a culture centered around community compassion and empowerment. Their approach to wellness goes beyond traditional care focusing on the whole person. Team members thrive in an environment that values emotional intelligence creative problem-solving and a commitment to helping others grow. If you believe in meaningful communication and want to be part of a purpose-driven team this role is for you.
Responsibilities
Patient Communication & Support
Answer and return calls promptly providing warm empathetic and professional communication.
Actively listen to patient concerns asking clarifying questions to fully understand needs.
Educate patients on appointment logistics and therapy procedures as needed.
Demonstrate patience and empathy especially with patients experiencing pain or uncertainty.
Scheduling & Coordination
Schedule and reschedule physical therapy sessions with accuracy and efficiency.
Estimate and manage appropriate session lengths and provider availability.
Confirm upcoming appointments and follow up on missed communications.
Coordinate with internal teams to minimize scheduling conflicts and optimize flow.
Administrative Support
Accurately gather and input patient details including insurance referral source contact info and symptoms.
Maintain up-to-date electronic records while safeguarding patient confidentiality under HIPAA.
Assist with managing digital waitlists and optimizing appointment calendars.
Provide basic tech support for patients navigating virtual communications.
Requirements
Required:
Prior experience in a medical therapy or wellness office setting.
Excellent verbal and written communication skills.
Strong organizational and time management abilities.
Proficiency with email online calendars and patient scheduling software.
High level of attention to detail in data entry and record-keeping.
Ability to work independently while collaborating with a remote team.
Knowledge of HIPAA compliance and patient privacy standards.
Preferred:
Experience with Prompt EMR or similar electronic medical record systems.
Familiarity with physical therapy practice operations.
Background in handling referrals and front desk administrative duties.
Benefits
Competitive salary commensurate with experience.
Opportunities for professional development and growth.
Work in a dynamic and supportive team environment.
Make a meaningful impact by helping to build and strengthen families in the Philippines.
Previous experience in a medical administrative role (medical assistant, medical receptionist, or similar) is preferred. Familiarity with WebPT EMR and Therabill for patient payment posting is a plus. Strong communication skills, both written and verbal. Ability to manage multiple tasks and prioritize effectively. Excellent organizational skills and attention to detail. High level of professionalism and commitment to maintaining patient confidentiality. Comfortable with remote work and proficient in using virtual communication tools. Knowledge of insurance verification and pre-authorizations is a plus. Ability to work collaboratively with a team and contribute to a positive patient experience.
Employment Type
Full Time
