Sr. Helpdesk Technician
Sr. Helpdesk Technician
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Ashburn Consulting is teaming up with The Washington Metropolitan Area Transit Authority (WMATA) to advance its digital modernization initiatives and providing robust IT services to support its internal workforce.
This contract enables WMATA to access the necessary resources and services for both short-term and long-term IT support facilitating the successful execution of key technical initiatives. These initiatives are vital for the continued modernization of WMATA.
This role involves providing technical support and coordination with the Inventory. Team to manage deployment activities including asset retrieval imaging data wiping and asset returns order fulfillment etc. The Senior Helpdesk Technician will ensure the smooth functioning of IT asset management systems and deployment. processes working remotely for this contract.
Responsibilities:
- Coordinate with Inventory Team to process orders and check for fulfillment.
- Coordinate Inventory Team for Endpoint deployments (Move setup and install endpoints)
- Coordinate Inventory Team to receive shipments (Move and Stack)
- Collaborate with technical and support teams to improve deployment and support.
- Report to Inventory Team on deployment progress.
- Coordinate Inventory Team in deployment activities regarding imaging prepping deploying asset retrieval data wiping asset returns etc.
- Work closely with SCCM team to ensure that images are accurate and complete including all software/configured properly and signoff from department is obtained on image.
- Ensure deployment inventory is properly tracked and documented in ITAM (IT Asset Management System).
- Ensure team meets agreed upon SLAs productivity quality and customer service standards for
- deployment activities.
- Coordinate Inventory Team to perform Quality Assurance Tests on imaged machines to ensure end point devices are consistent with requirements.
- Participate in testing of end point software hardware and deployment processes. Provide support across all WMATA locations.
- Perform other duties related to role as requested.
Qualifications :
Qualifications:
- 2 years customer support experience
- Minimum 2 years Inventory experience
- Familiarity with IT ticketing systems (Maximo CA Service Desk)
- Experience with Windows 10
- Associates degree
- Ability to lift 50 lbs.
Willingness to take ownership and be accountable where appropriate. Strong technical background
that will allow for an understanding of our infrastructure/environment.
Additional Information :
Equal Opportunity Employer/Veterans/Disabled. An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin or protected veteran status
Ashburn Consulting is an Equal Opportunity Affirmative Action Employer.
In compliance with the American with Disabilities Act Amendments Act (ADAAA) if you have a disability and would like to request and accommodation in order to apply for a position with Ashburn Consulting please e-mail .
Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
