ServiceNow Developer

We have an opening for a ServiceNow Developer to capture customers requirements build technical specifications and develop solutions within the ServiceNow platform. This position will work with a team comprised of developers and a technical lead to deliver the entire SDLC.  This position is in the Information Solutions Division (ITSD) within the Computing Directorate supporting the Enterprise Secure Network (ESN) Hub mission program.

This position offers a hybrid schedule blending in-person and virtual presence. You will have the flexibility to work from home one or more days per week.

This position will be filled at either level based on knowledge and related experience as assessed by the hiring team. Additional job responsibilities (outlined below) will be assigned if hired at the higher level.

You will

• Engage with customers and stakeholders in a national enterprise helping to determine the feasibility of implementing their use-cases in the ServiceNow platform. Solicit customer requirements and develop technical applications to support requests.
• Create and configure applications in ServiceNow through the design and development of moderately complex scripts workflows and integrations with a focus on limiting technical debt.
• Contribute to technical projects aligned with broader organizational objectives functioning as an effective team member on multi-disciplinary teams.
• Support maintenance activities and updates to an On-Premise solution of ServiceNow.
• Interface with a nationwide ServiceNow user community; supporting the troubleshooting of IT Service Management applications workflows automation and business processes built in the ServiceNow platform.  
• Develop in an Agile manner utilizing the SCRUM module in ServiceNow.
• Perform other duties as assigned.

Additional job responsibilities at the SES.3 level

• Create configure and customize complex applications developed in ServiceNow. Lead advanced design and code reviews.
• Develop integrations between ServiceNow applications and external business applications.
• Develop innovative solutions by collaborating with both internal and external stakeholders to solve complex problems in the ServiceNow environment.

Qualifications :

• Ability to secure and maintain a U.S. DOE Q-level security clearance which requires U.S. citizenship.
• Bachelors degree in Computer Science Engineering related field or the equivalent combination of education and related experience.
• Skilled in all aspects of software project life cycle: feasibility requirements design implementation integration test and deployment.
• Broad experience implementing IT Service Management applications comparable to applications in the ServiceNow platform.
• Experience implementing maintaining and/or supporting integrated computing environments in an enterprise environment.
• Demonstrated ability to apply strong analytical and problem-solving abilities in the development of innovative solutions for cross-organizational challenges.
• Ability to work autonomously in a role that requires a high degree of maturity discretion and judgement.
• Proficient verbal and written communication skills necessary to effectively collaborate in a team environment and explain present and document technical solutions and influence customers.

Additional qualifications at the SES.3 level

• Significatn experience leading technical efforts and recommending technical approaches and solutions.
• Significant experience architecting IT Service Management applications comparable to applications in the ServiceNow platform.
• Significant experience defining solutions implementing maintaining and/or supporting integrated computing environments in an enterprise environment and effectively communicating vision preparing and presenting business process strategies and plans to all levels of management.

Qualifications We Desire

• Experience working in an Agile or DevOps development environment. 
• Extensive Knowledge of ITIL principles and processes is preferred.  ServiceNow Process or ITSM certifications (e.g. SCRUM Master ITIL Practitioner) are a plus.
• Knowledge of LLNL and NNSA policies practices organizational structures culture and missions.

Additional Information :

#LI-Hybrid

Position Information

This is a Career Indefinite position open to Lab employees and external candidates.

Why Lawrence Livermore National Laboratory

• Included in 2025 Best Places to Work by Glassdoor!
• Flexible Benefits Package
• 401(k)
• Relocation Assistance
• Education Reimbursement Program
• Flexible schedules (*depending on project needs)
• Our values - visit  Clearance

  This position requires a Department of Energy (DOE) Q-level clearance.  If you are selected we will initiate a Federal background investigation to determine if you meet eligibility requirements for access to classified information or matter. Also all L or Q cleared employees are subject to random drug testing.  Q-level clearance requires U.S. citizenship. 

  Pre-Employment Drug Test

  External applicant(s) selected for this position must pass a post-offer pre-employment drug test. This includes testing for use of marijuana as Federal Law applies to us as a Federal Contractor.

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  Remote Work :

  No

  
  

  Employment Type :

  Full-time