Event Operations(Delivery) Manager
Event Operations(Delivery) Manager
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Job Description
Role and Responsibilities
Team Management (10%)
- Recruiting We will need to execute a varying number of events of varying sizes which will require the assistance of temporary staff. We will engage these people through temp staff agencies. It will be your responsibility to ensure that the selected staff will have the capabilities to run our events.
- Training & Onboarding You will be able to adopt learn and train others to follow our standard operating procedures
Delivery / Operations (90%)
- Operate as the lead for all learning events (both virtual and in-person)
- Manage an event schedule and work with partners and internal teams to ensure that sufficient time and resource is allocated to each event
- Liaise with Informa clients consultants and speakers virtual coordinators and Informa Client Managers as required
- Create customise and configure virtual event registration links invitations and reminders
- Upload content and create custom virtual meeting layouts and event flows
- Liaise with printers travel partners venues and flight agencies
- Support the development of materials such as Best Practices FAQs and training slides to support virtual event execution
- Support Client Managers and Clients in identifying and recommending appropriate platforms and features to use for different types of events such as meetings webinars pre-recorded webinars workshops training breakout rooms whiteboard Q&A polls etc.
- Manage communications with trainers presenters and virtual coordinators to ensure they have the correct information equipment (mic camera Wi-Fi background) and specific event info like links logins formats and calendar reminders
- Schedule and execute rehearsals in advance of live events to ensure all parties are adequately prepared
- Assist as the virtual event host and/or moderator during rehearsals and/or live events on an as needs basis
- Offer assistance and guidance with any attendee connection issues as well as basic technical support during an event
- Generate and download reports: registrations attendance polling responses and Q&A
- Process upload and retrieve webinar recordings
- Research and stay on top of trends and new tools in the virtual event space
- Basic editing skills (videos voice notes) or working with suppliers to deliver
- Some sales support - case studies feedback reports course promotion support
Qualifications :
Qualifications
- 2 years professional experience in an event / customer / learning / training operations capacity
- Knowledge and understanding around customer and event operations
- Proficient in MS Office programmes
About You
- A calming presence with the ability to coolly trouble shoot issues during a live events
- Ability to stay focused energized calm collected and organized while managing multiple projects
- Experience of using virtual platforms such as Microsoft Teams Zoom WebEx AdobeConnect GoToTraining etc. (Moodle or any LMS platform is a huge plus)
- Detail-oriented tactile communicator extremely organized you love a process!
- Most important a great team member always willing to help where possible always looking to improve and innovate you take pride in outcomes and come to work with a smile on your face
Additional Information :
We work hard to make sure Life at Informa is rewarding supportive and enjoyable for everyone. Heres some of what you can expect when you join us. But dont just take our word for it see what our colleagues have to say at
Our benefits include:
- Freedom & flexibility: colleagues rate us highly for the flexibility and trust they receive and most of us balance time in the office with time working remotely
- Great community: a welcoming culture with in-person and online social events our fantastic Walk the World charity day and active diversity and inclusion networks
- Broader impact: take up to four days per year to volunteer with charity match funding available too
- Career opportunity: the opportunity to develop your career with bespoke training and learning mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When its time for the next step we encourage and support internal job moves
- Time out: annual leave plus a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year
- A ShareMatch scheme that allows you to become an Informa shareholder with free matching shares
- Strong wellbeing support through EAP assistance mental health first aiders access to health apps and more
- Recognition for great work with global awards and kudos programmes
- As an international company the chance to collaborate with teams around the world
Were not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up join in and help make things happen. If it sounds like a match and you have most although not all of the skills and experience listed we welcome your application.
At Informa youll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses including all of those protected by law. Ask us or see our website for full information.
See how Informa handles your personal data when you apply for a job here.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
