SAP Service to Cash Business Lead

We are seeking a highly skilled and experienced individual to be the Business Lead for Service to Cash. They will be responsible to drive the ownership and change management of all processes required to align the business processes within the Service to Cash framework. The successful candidate will ensure not only that the SAP deployment follows standard SAP and Industry Template processes and approaches but also processes and mechanisms are in place to monitor and control end-to-end processes within the workstream of accountability. The successful candidate will develop and execute strategies to ensure the system aligns with and supports the objectives and requirements of the Service function and the broader CONMED organization.

Key Duties and Responsibilities

• As the Business Lead you will lead and direct the SAP Service to Cash team to ensure program deliverables are met.
• Drive alignment on standard global Service to Cash processes.
• Serve as a central facilitator in driving the definition of functional requirements for the Service to Cash team.
• Lead the implementation of new best practice Service to Cash processes aligned with the new SAP Design.
• Ensure adoption of embedded system Service to Cash processes to optimize value from SAP.
• Coordinate with business/process leaders allocated to the project as well as technical teams to ensure a smooth implementation and transition to SAP Service to Cash.
• Drive required change and adoption of relevant best practices.
• Serve as a central facilitator in driving the definition of Service to Cash functional requirements.
• Serve as a primary liaison with the Service functions to ensure successful implementation of SAP

Key Leadership Competencies

• Open minded with experience driving transformational change
• Strategic Thinker: Ability to envision and plan long-term solutions
• Process Expertise: Strong business process aptitude; SME in Service to Cash related processes
• Analytical Prowess: Excellent problem-solving and analytical skills
• Interpersonal Skills:
• Collaborative and influential
• Adaptable and resilient
• Strong leadership and team-building capabilities

Minimum Requirements:

• Bachelors degree from accredited college or university
• At least 5 years of experience in the Service to Cash area with direct experience in Service.

Other Attributes:

• Strong understanding of Service to Cash best practices
• Experience or training in Operational Excellence / LEAN methodology
• Excellent leadership communication and interpersonal skills.
• Strong analytical problem-solving and decision-making abilities.
• Ability to manage multiple priorities and work effectively in a fast-paced environment.
• Strong change management communication and influencing skills
• Fluent verbal and written communication in English
• Hands-on and proactive; strong organizational skills
• Results driven and service oriented to internal and external customers

Preferred Qualifications:

• Experience in leading teams on large-scale programs and managing cross-functional teams.
• Master of Business Administration (MBA) or advanced degree
• More than 7 years in a Service to Cash related discipline
• Direct experience in After-Sales Service of reusable or capital equipment
• Experience with SAP Service C4C or similar Service tools
• Deeper and broader experience with ERP (e.g. SAP) implementations
• Experience in SAP Service system module implementation and/or configuration
• Professional certification such as PMP lean certification (i.e. Black belt Green LFSS)
• Participation in System (SAP etc) implementations in similar capacity
• Experience in Medical Device Pharmaceutical or life science industry
• Experience in fast-paced global multinational matrix organization

Up to 50% travel required

Disclosure as required by applicable law the annual salary range for this position is 107000- 200000 . The actual compensation may vary based on geographic location work experience education and skill level. The salary range is CONMEDs good faith belief at the time of this posting.

This role is not eligible for sponsorship.

This job posting is anticipated to close on July 11 2025. We may however extend this time period in which case the posting will remain available on . Please submit your application as soon as possible as we will be reviewing applications on a rolling basis as we receive them.