Director - Site Reliability Engineering
Director - Site Reliability Engineering
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Job Description
Overview:
Join Visas Technology Organization a dynamic community of problem solvers and innovators dedicated to redefining the future of commerce. We manage one of the worlds most advanced processing networks handling over 65000 secure transactions per second across 80 million merchants 15000 financial institutions and billions of individuals. As a Director in the Site Reliability Engineering (SRE) function you will lead efforts to ensure stability security and efficiency of our applications and systems driving continuous improvement and innovation.
Key Responsibilities:
- Security and Safety: Ensure the security and safety of application services and platforms. Lead efforts to enhance operational practices focusing on efficiency security and excellence.
- Zero Downtime: Maintain zero downtime by swiftly addressing any issues to ensure the environment is always operational. Conduct rapid root cause analysis and implement remediation in production environments after thorough testing.
- Environment Management: Oversee all activities within the environment including deploying new code.
- Team Leadership: Inspire and lead the team to deliver strategic and innovative approaches that drive Visas growth. Provide mentorship and foster a culture of collaboration and continuous improvement.
- Stakeholder Partnerships: Build strong partnerships with key stakeholders including product management engineering design and operations.
- Strategic Impact: Impact strategic decisions at all levels by interacting with other leaders on complex issues and applying strong judgment and analysis.
- Effective Communication: Communicate effectively with both technical and business partners to create frameworks for discussing complex topics.
- Automation and AI: Regularly analyze the environment and promote the adoption of automation and Generative AI to stay competitive.
- Cloud Infrastructure: Lead cloud infrastructure adoption and migration ensuring a seamless transition with minimal downtime.
- Problem Resolution: Run problem bridges by collaborating with different functional and technical teams escalating issues as needed for timely resolution.
- Information Sharing: Proactively share important context and information with relevant stakeholders.
- Operational Excellence: Spearhead the enhancement of operational practices focusing on efficiency security and excellence.
This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.
Qualifications :
Basic Qualifications:
- 10 or more years of work experience with a Bachelors Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhD
Preferred Qualifications
- 12 or more years of work experience with a Bachelors Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters MBA JD MD) or 6 years of work experience with a PhD
Education and Experience:
- 12 years of relevant work experience with a bachelors degree in computer science OR 15 years of work experience in Site Reliability Engineering.
- 10 years of experience with JAVA J2EE applications and a deep understanding of Web Services technologies: REST & SOAP.
- 5 years of experience managing applications on Containers (Docker) and Cloud (AWS GCP Azure).
Technical Skills:
- Strong understanding of relational databases and middleware stacks (IIS .NET Java TcServer JBoss Containers).
- Knowledge of Generative AI capabilities and use cases.
- Proficiency in client-side technologies such as Struts JSP AJAX JavaScript and JQuery.
- Deep understanding of SOA principles and Web Services technologies.
- Experience in OO design and design patterns.
- Comfortable working on both Windows and Linux environments.
- Proficiency in scripting languages such as Shell scripting (Bash) JavaScript and Python.
- Experience with building environments using Maven/Ant and continuous integration tools.
- Experience with Docker and Kubernetes.
- Experience with integrating third-party Web Services.
Leadership and Communication:
- 5 years of leading and building Site Reliability teams.
- Strong work ethic self-starter ability to work in a fast-paced team-oriented environment and comfortable working with a global team.
- Exceptional analytical and problem-solving skills along with strong oral and written communication abilities.
- Proven proficiency in troubleshooting root-cause analysis application design and implementing major components for large projects.
- Experience in creating tools to automate production support activities.
- Knowledge of monitoring tools and observability practices.
- Experience in fast-paced 24x7 environments demonstrating adaptability empathy and confident decision-making.
Join Visas Global SRE team to design enhance and build a highly available secure scalable and resilient infrastructure in an agile environment. Be part of a dynamic team that ensures the seamless operation of critical services worldwide maintaining the high standards of availability security and performance that our customers rely on. This is a hybrid position allowing flexibility between remote and office work with an expectation to be in the office 2-3 days a week based on business needs.
Additional Information :
Work Hours: Varies upon the needs of the department.
Travel Requirements: This position requires travel 5-10% of the time.
Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk communicate in person and by telephone frequently operate standard office equipment such as telephones and computers.
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law including the requirements of Article 49 of the San Francisco Police Code.
U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 176400.00 to 256000.00 USD per year which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge skills experience and location. In addition this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical Dental Vision 401 (k) FSA/HSA Life Insurance Paid Time Off and Wellness Program.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
