Guest Services Executive (Restaurant)
Guest Services Executive (Restaurant)
Posted on :
10-06-2025
Employer Active
1 Vacancy
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Job Description
The Restaurant & Bar Executive is responsible for providing prompt and professional F&B service to Hotels guests and assisting the management of all aspects of the Restaurant & Bar Meeting Space Swimming Pool functions in accordance with operation standards. Assist to implement and maintains a service and management philosophy which serves as a guide to respective staff.
Outlet Operations
- Coordinate and assist in opening/closing duties and ensure that all settings are completed according to standards and procedures prior to the start of operations.
- Assist management to supervise junior team members and casual labour under his/her leadership/section and to ensure that all tasks assigned/required in the outlet are carried out on time and according to instruction and departmental standards.
- Take and record restaurant reservations/cancellations in accordance to departmental standards. Reconfirm reservations through phone calls or email on a daily basis.
- Take food and beverage orders according to guests requirements and preferences.
- Deliver food & beverage services in accordance to departmental standards and procedures.
- Ensure that all food & beverage are serve according to LQA service standard.
- Up-sell and promote food and beverage offers at every available opportunity in order to maximize sales revenue.
- Cross sell other dining venue when outlet is full.
- Remember individual guests names and their preferences to extend a personalized service.
- Apply necessary precautions with regards to the hotel food safety and hygiene standards (HACCP)
- Collect food and beverage supply requisition ensure that the stock collected is as per requisition
- Handle guests complaints and comments tactfully and efficiently. Report any complaints incidents or other irregularities to management
- Supervise and assist in assigned work stations activities and oversee the operation of outlet in the absence of management
- Assist other Food & Beverage outlets with their operations during peak times or when required
- Deliver and support outlet to achieve exceptional LQA Standards in the outlet
Qualifications :
Knowledge and Experience
- Secondary / High school education
- Additional certification(s) in Food & Beverage will be an advantage
- Good reading writing and oral proficiency in English language
- Ability to speak other languages and basic understanding of local languages will be an advantage
- Minimum 2 years of relevant experience in a similar capacity
- Working knowledge of MS Excel Word & PowerPoint
Additional Information :
- Good communication skills and ability to engage guests in conversations
- Service oriented with an excellent eye for details
- Ability to work effectively and contribute in a team
- Self-motivated and energetic
- Well-presented and professionally groomed at all times
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
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