Guest Service Agent (Chinese Speaker)
Guest Service Agent (Chinese Speaker)
Posted on :
10-06-2025
Employer Active
1 Vacancy
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Job Description
- Greet all guests with genuine warmth professionalism and attention to detail ensuring a memorable first impression while check guests in.
- Become the source of information about the hotel facilities offerings and promotions and the local recommendations.
- Follow up on all arrivals using the prescribed procedure modification of registration cards special requests rate changes room changes and account inquiries reservation inquiries.
- Interact with different departments on a daily basis to ensure that our guests have a seamless experience.
- Assist with concierge duties providing guests with personalised recommendations and ensuring their needs are met promptly and efficiently.
- Assist in translating and communicating between guests and non-Mandarin-speaking staff when necessary.
Qualifications :
- Excellent communication skills with a friendly and professional demeanor.
- Strong customer service orientation with a passion for creating memorable guest experiences.
- A friendly personality paired with professionalism and a high standard of personal presentation.
- Detail-oriented with the ability to multitask in a fast-paced environment.
- Collaborative team player with a positive attitude.
Additional Information :
- Employee benefit card offering discounted rates at Accor hotels worldwide.
- Develop your talent through Accors learning programs.
- Opportunity to grow within your property and across the world!
- Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental Social and Governance (ESG) activities.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
Key Skills
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