Concierge, Multifamily (Overnight)

ESSENTIAL JOB DUTIES:

• Specific duties include but are not limited to: welcoming resident guests after-hours package pickup addressing resident inquiries and concerns updating communication logs on active buildings etc.

• Provide resources to our customers and an open and welcoming environment for our residents customers vendors and neighbors.

• Acquire a broad knowledge of the community and the surrounding area

• Build strong relationships with current and future members of the apartment community.

• Marketing the property

• Maintain positive relationships with residents to ensure that communication between residents and community representatives is open and effective

• Assist with on and off-site resident events and initiatives

• Social Media posting Blogging and Internet Presence

• Work as part of the site team to ensure that each event is a sociable and pleasurable environment

• Answer the concierge phone line Ensure that the Community Amenities area has proper inventory

• Proactive communication with Management for issues or concerns

• Review the Activity Log and be ready to begin work at the commencement of the shift

• Maintain an appropriate level of confidentiality in regard to the residents

• Adhere to all property guidelines and standards of performance

• Maintain work area to an appropriate level of presentation

• Other duties as assigned

COMPETENCIES:

• Must be able to speak write and communicate effectively in English

• Must maintain professional appearance and comply with prescribed dress code policy

• Ability to cope in a fast-paced environment and ability to work under minimal supervision

IMPORTANT EDUCATION

• High School Diploma GED Trade Technical or Vocational school

IMPORTANT EXPERIENCE

• 1 years of related experience

WORK ENVIRONMENT

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers phones photocopiers filing cabinets and fax machines. Regularly required to travel outside between properties in varying weather conditions.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job the employee may need to stand and walk for extended or continuous periods of time. They must be able to ascend and descend staircases ladders and/or step stools and may be to travel outside between buildings in varying outdoor weather conditions. The employee may also be regularly to remain in a stationary position (sit or stand) for 85% of the time; regularly operate office machinery. The employee must be able to travel up to 5% of the time. Travel may vary in frequency and duration. The employee must be able to demonstrate the ability to exert up to 15 pounds occasionally and/or up to 20 pounds frequently and/or up to 25 pounds of force constantly to lift carry push pull or move objects.

OTHER DUTIES

This job description is not designed to cover or contain a comprehensive list of activities duties or responsibilities that are required of the employee. Other duties responsibilities and activities may change or be assigned at any time with or without notice.