Business Operations Consultant | T&D Engineering (10825)
Business Operations Consultant | T&D Engineering (10825)
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Salary Not Disclosed
1 Vacancy
Job Description
Arizona Public Service generates clean reliable and affordable energy for 2.7 million Arizonans. Our service territory stretches across the state from the border town of Douglas to the vistas of the Grand Canyon from the solar fields of Gila Bend to the ponderosa pines of Payson. As the states largest and longest-serving energy provider our more than 6000 dedicated employees power our vision of creating a sustainable energy future for Arizona.
Since our founding in 1886 APS has demonstrated a strong commitment to our customers in one of the countrys fastest growing states earning a reputation for customer satisfaction shareholder value operational excellence and business integrity.
Our present and future success depends on the creative and dedicated people of our company who demonstrate the principles outlined in the APS Promise: Design for Tomorrow Empower Each Other and Succeed Together.
Summary
The Business Operations Consultant is responsible for the coordination support and maintenance of APS Operations and related business unit systems to ensure effective and efficient performance. This role contributes to the planning analysis communication and execution of a wide range of business unit projects operational processes and improvement initiatives.
As a subject matter expert in process analysis and data analytics the consultant ensures compliance with regulatory requirements maintains reporting standards and drives data-driven decision-making. The role collaborates with various departments to identify opportunities for operational improvement implement technology-driven solutions and assess outcomes for measurable success.
Key responsibilities include developing and maintaining standardized reports documenting business processes leading cross-departmental projects of moderate to complex scope and supporting the professional development of junior team members. The position requires a solid understanding of business operations systems and industry best practices to enhance organizational effectiveness and deliver impactful results.
Minimum Requirements
- BS/BA equivalency or an equivalent combination of four years relevant work experience and relevant college coursework in business information technology or a related area. An additional eight (8) years of progressively responsible experience where a strong understanding of business unit operations business unit systems database design structure functions and work processes and experience with database tools has been obtained. Previous experience with the systems specific to the business area may also be required.
- Demonstrated knowledge of business processes and operational knowledge including functions procedures processes and computer systems.
- Ability to identify process improvement opportunities gaps data analysis and recommended solutions which tie functional needs to technology solutions. Demonstrated project/team experience and ability to prioritize work. Ability to review data see relationships and patterns as well as possess strong analytical communication interpersonal and organizational skills. Experience in managing projects and identifying and resolving issues. Expertise in PC applications including advanced skill level in Microsoft Excel Access Word.
- Requires proficient knowledge of emerging practices and technologies used within the business area. Knowledge of applicable federal and state laws regulations and standards impacting business areas. Demonstrated communication skills both verbal and written.
Major Accountabilities
1) Participates or leads projects to formulate and define business needs system scope modifications and objectives through research and fact finding combined with a good understanding of business functions systems and industry requirements.
2) Researches analyzes and resolves routine to complex business/operational problems within the business units. Interfaces with IT Systems Analysts or vendors to resolve issues as necessary. Follows up to ensure timely resolution of problems and ensure customer satisfaction.
3) Participates in or oversees analysis planning and implementation of enhancements to new and existing processes which may include new systems and/or enhancements to existing systems. Ability to gather and write moderate requirements based on business needs with consideration of business goals and future needs.
4) Provides input and gathers functional requirements policy/procedure interpretation and future business system needs. For smaller projects may coordinate assigned phases of project planning and execution including estimating resources and tasks creating managing and controlling project schedules and resources.
5) Using quantitative metrics analyze process designs workflows and suggests process improvement initiatives which may include potential technology solutions to streamline automate and/or improve process efficiencies.
6) With limited direction coordinates and participates in the development of effective business cases using sound cost/benefit analysis. Keeps apprised of current and emerging trends for business unit.
7) Provides operational support for business area and multiple systems including but not limited to researching and resolving system problems gap analysis training identification and delivery and data integrity audits.
8) Writes maintains and supports a variety of reports or queries utilizing appropriate reporting tools. Assists in the development of standard and complex reports for business unit. Assists in the development and maintenance of standardized business reporting protocol and ensures data integrity and consistency in all reporting aspects.
9) May monitor and track business goals activities performance monitoring and issues for an assigned unit(s) to keep management apprised of business unit activities.
10) Actively shares knowledge of business/technical environment priorities and processes to less tenured personnel.
11) Conducts research performs data analysis and reports findings through formal presentations.
12) Participates in project assignments as a lead or a key member. Responsible for coordinating activities within the business areas. Direct areas of project responsibility to include needs analysis scope definition testing strategy implementation and user acceptance. May support application/system training to functional users.
13) May be responsible for managing access security for business systems and ensuring appropriate data security controls including process and system documentation.
14) Maintains documentation of processes guidelines tools procedures and training aids required to support business unit.
15) May participate in the planning development and administration of business units budget functions.
Export Compliance / EEO Statement
Pinnacle West Capital Corporation and its subsidiaries and affiliates (Pinnacle West) maintain a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity in all phases of the employment process and in compliance with applicable federal state and local laws and regulations. This policy of nondiscrimination shall include but not be limited to recruiting hiring promoting compensating reassigning demoting transferring laying off recalling terminating employment and training for all positions without regard to race color religion disability age national origin gender gender identity sexual orientation marital status protected veteran status or any other classification or characteristic protected by law.
For more information on applicable equal employment regulations please refer to EEO is the Law poster. Federal law requires all employers to verify the identity and employment eligibility of every person hired to work in the United States refer to E-Verify poster. View the employee rights and responsibilities under the Family and Medical Leave Act (FMLA).
Arizona Public Service is a smoke free workplace.
Hybrid: Employees in hybrid roles work both in their home offices (virtually) and alongside their colleagues (in person).
In order for employees to build strong relationships and to promote meaningful in-person interactions hybrid employees are expected to work about 40% of their time in-person at an APS or other (non-home office) location.
*Employees are expected to reside in Arizona (or New Mexico for Four Corners-based employees).
*Working from a home office requires adequate technology and an appropriate ergonomic set up.
*Role types are subject to change based on business need.
Required Experience:
Contract
Employment Type
Full Time
