IT Operations, Lead
IT Operations, Lead
Posted on :
10-06-2025
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1 Vacancy
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Job Description
POSITION: IT Operations Lead
REPORTS TO: Manager IT Operations
DEPARTMENT: Information Technology Services
LOCATION: North Bay
REFERENCE:
SALARY: $97578 - $114790
WHO WE ARE:
Ontario Northland Transportation Commission (ONTC) is an Agency of the Province of Ontario that provides efficient and vital transportation services. We are a modern forward-thinking organization focused on providing safe and reliable transportation services. ONTC has a rich history of over 120 years and strong connections to the communities we serve. With over 1000 skilled professionals we work together to enhance transportation services and ensure that they are sustainable for future offer a dynamic workplace culture along with a competitive salary excellent benefit package a defined benefit pension plan paid vacation paid personal leave days and discounted transportation on our bus and passenger rail services.
ACCOUNTABILITY STATEMENT:
The IT Operations Lead provides technical leadership and oversight for the planning development and delivery of centralized IT services. This role supports both current operations and new technology initiatives aligned with Ontario Northlands strategic goals. The position ensures enterprise projects are executed efficiently meeting quality budget and timeline expectations. It also involves identifying technical risks resolving complex issues and maintaining clear communication with stakeholders throughout the project lifecycle.
MAJOR DUTIES & RESPONSIBILITIES:
CLOSING DATE: June 15 2025 no later than 11:59 p.m. We thank all applicants for their interest; however only those selected for an interview will be contacted. Qualified individuals are invited to apply in writing with a current covering letter and resume (provided in one document) stating reference name and number. Visit our career website to apply: Ontario Northland we are committed to employment equity. We value the unique skills and experiences each person brings to Ontario Northland and invite all interested individuals to apply and encourage applications from Indigenous peoples racialized persons women persons with disabilities and persons who identify as 2SLGBTQIA.
Ontario Northland will provide accommodation to ensure barrier-free employment in accordance with the Canadian Human Rights Act and the Accessibility for Ontarians with Disabilities Act. You can request accommodation at any stage of the hiring process. If you require an accommodation please contact Human Resources.
Les offres demploi sont galement disponibles en franais. Visitez notre site Web sur les carrires ou appelez le 1- poste 394 pour plus de renseignements.
REPORTS TO: Manager IT Operations
DEPARTMENT: Information Technology Services
LOCATION: North Bay
REFERENCE:
SALARY: $97578 - $114790
WHO WE ARE:
Ontario Northland Transportation Commission (ONTC) is an Agency of the Province of Ontario that provides efficient and vital transportation services. We are a modern forward-thinking organization focused on providing safe and reliable transportation services. ONTC has a rich history of over 120 years and strong connections to the communities we serve. With over 1000 skilled professionals we work together to enhance transportation services and ensure that they are sustainable for future offer a dynamic workplace culture along with a competitive salary excellent benefit package a defined benefit pension plan paid vacation paid personal leave days and discounted transportation on our bus and passenger rail services.
ACCOUNTABILITY STATEMENT:
The IT Operations Lead provides technical leadership and oversight for the planning development and delivery of centralized IT services. This role supports both current operations and new technology initiatives aligned with Ontario Northlands strategic goals. The position ensures enterprise projects are executed efficiently meeting quality budget and timeline expectations. It also involves identifying technical risks resolving complex issues and maintaining clear communication with stakeholders throughout the project lifecycle.
MAJOR DUTIES & RESPONSIBILITIES:
- Provide leadership guidance and instruction to the IT Operations staff
- Review existing and new projects to determine the resource assignment requirements and provide reports on resource allocation to the IT Operations Manager
- Provide Tier3 level support for any hardware or software related incidents and projects
- Collaborate with colleagues and staff to ensure smooth and reliable operation of systems for fulfilling business objectives and processes
- Assist with directing the IT Operations team in all aspects of the hardware operations life cycle including design configuration migration and testing to deliver high-quality IT services
- Create support and test the development of client and server operating system builds
- Identify and implement efficiencies across the enterprise using technology to improve productivity and increase value.
- Assist with coordinating system designs and drafting of new policies upgrades updates documentation and drawings.
- Set and maintain documentation standards for the team.
- Plan and document comprehensive technical specifications for system design ensuring a clear roadmap for implementation
- Ensure new Cloud applications integrate with our systems and determine requirements and engineer solutions required
- Liaise and develop strong working relationships with other team members including project management business analysis and other ITS Departments to move requirements toward execution
- Serve as a key facilitator at various meetings such as requirements kick-offs workshops and other meetings as required
- Provide updates and reports to the ITS team and IT Operations Manager
- Report on ITS related KPI and metrics to the IT Operations Manager
- Be a subject matter expert on IT trends techniques and opportunities that can benefit Ontario Northland
- Mentor and guide junior team members fostering their professional growth and encouraging the adoption of industry best practices
- Use effective written and verbal communication skills to explain complex technical situations to non-technical audiences
- Minimum of 5 years experience in an IT Operations role that provides IT support Service Desk functions IT Hardware and Software (SANs Virtual Environments Microsoft On-Prem and Cloud Systems)
- Degree in Information Technology Business Computer Science or Engineering or equivalent experience
- Certification in Project Management or Change Management
- ITIL and Prosci Change Management Certifications are preferred
- Microsoft Certified Professional (MCP) or equivalent certification considered an asset
- Strong working knowledge of Microsoft systems (SharePoint Exchange Active Directory Domain Controllers Entra ID Azure HyperV MSSQL SCCM WSUS)
- Strong working knowledge of DHCP DNS enterprise networks and VPNs
- Proficient with Microsoft Office Tools (PowerPoint Excel Word)
- Knowledge of EAM/ERP systems (such as SAP Oracle Hexagon EAM Infor Microsoft Dynamics) and their modules with understanding experience in configuration
- Experience in implementation of major business systems (ERP EAM MRP) is an asset
- Knowledgeable in Change Management Business Analysis and Project Management methodologies (ADKAR Waterfall Agile Scrum Risk Management etc.) and supporting tools
- Proficiency in Linux and IBM iSeries considered an asset
- Experience in planning and executing projects using project management techniques ITIL/ITSM processes
- Ability to design build and configure enterprise IT hardware and systems to meet business and application requirements leveraging technical expertise and problem-solving skills
- Exceptional interpersonal skills with a focus on listening coaching decision making mentoring collaborating and team building
- Bilingualism an asset
- Valid Drivers license as some travel is required
- Committed to Company Health & Safety
CLOSING DATE: June 15 2025 no later than 11:59 p.m. We thank all applicants for their interest; however only those selected for an interview will be contacted. Qualified individuals are invited to apply in writing with a current covering letter and resume (provided in one document) stating reference name and number. Visit our career website to apply: Ontario Northland we are committed to employment equity. We value the unique skills and experiences each person brings to Ontario Northland and invite all interested individuals to apply and encourage applications from Indigenous peoples racialized persons women persons with disabilities and persons who identify as 2SLGBTQIA.
Ontario Northland will provide accommodation to ensure barrier-free employment in accordance with the Canadian Human Rights Act and the Accessibility for Ontarians with Disabilities Act. You can request accommodation at any stage of the hiring process. If you require an accommodation please contact Human Resources.
Les offres demploi sont galement disponibles en franais. Visitez notre site Web sur les carrires ou appelez le 1- poste 394 pour plus de renseignements.
Required Experience:
Senior IC
Employment Type
Full-Time
Key Skills
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