Express Lane Advisor
Express Lane Advisor
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Salary Not Disclosed
1 Vacancy
Job Description
Duke Chevrolet GMChas a great opportunity for anExpress Lane Service Advisor/Consultant.
We offer an excellent working environment with a fun and supportive team training and the opportunity to advance. Our service center is very busy with a loyal customer base that is growing!
We are a 55 year family owned Chevrolet GMC dealer with a reputation for integrity employee satisfaction and customer loyalty. Our team members are not just another number we dont have corporate big boss attitudes. We value and appreciate the team greatly and know the our Duke family team members are the greatest asset for success. As such we treat you with respect and appreciation for yourcontributions. We have a fantastic group in service that work very well together to help our customers and each other. Read our Google reviews below to learn from our customers!
Life at Duke Chevrolet GMC: Typical day starts between 7 and 7:15am with our doors opening at 7:30am. Welcome guest for their apportionment take in of vehicle and preform multi-point walkaround and check in. Throughout the day effectively communicatingwith the technicians to up date and give recommendations to the customers by phone text email and video using the latest technology we offer to you. End of the day helping customers pick up their vehicle with an outstandingfriendly experience. You will have all the support and help you need to be your best and provide the best experience for our customers. Webelieve not only in providing ongoing training but also rewarding outstanding efforts.
Summary: The Express Lane Advisor isresponsible for scheduling express service such as oil changes tire work etc. And responsible for coordinating all of ourpre-ownedservice and reconditioning work. Plus identifying and documenting service maintenance and repair service for customers.
Essential Duties and Responsibilitiesinclude the following:
- Provide an outstanding customer experience!
- Schedules appointments with customers.
- Meet and greet customers when theyarrive with a great friendly welcome
- Advises customers on necessary and recommended services.
- Works with customer and technician to identify required maintenance.
- Communicate with thecustomerthroughvideoand text
- Offers additional services and repairs to customers.
- Computescost of replacement parts and labor to restore vehicle to condition specified by customer.
- Estimates cost of mechanical electrical or other repairs.
- Enters itemized estimate on service order and explains estimate to customer.
- Coordinates service and reconditioning ofpre-ownedinventory.
- Meets dealerships standards for repair and order production.
- MaintainsCSIat or above Company standards.
- Maintains an organized clean and safe work area.
- Participates in required training.
- Records all hours worked accurately in company timekeeping system.
- Follows Safeguards rules and regulations.
- Demonstrates the Companys Core Values
- Complies with Company policies and procedures
- Observes all Federal State Local and Company safety rules and regulations in the performance of duties.
- Other duties as assigned
Qualifications: 2 years experience in express service scheduling.
What We Offer
- Medical and Dental
- Training
- 401K Plan
- Paid time off and vacation: service is closed;Memorial Day 4th of July Labor Day Thanksgiving Christmas eve Christmas day and New Years day.
- Growth opportunities
- Training
- Family owned and operated over 55 years.
- Long term job security
- Health and wellness
- Flexible Work Schedule
- No Sundays
- Discounts on products and services
Education/Experience: Customer service industries. Excellent interpersonal customer service and organizational skills. Working knowledge of the mechanical operations of vehicles.
Certificates and Licenses: Valid Drivers License and
Computer Skills: Intermediate skills in Microsoft Office products. Ability and knowledge of the Dealership Management System and other web-based applications utilized for operations.
Communication Skills: Ability to understand and follow instructions. Ability to communicate effectively with customers and company personnel.
Attendance Expectations: The position requires regular and predictable attendance. Scheduled shifts may include evening hours and weekends.
Duke is an equal opportunity employer as well a drug and alcohol free work place wed even drug test Mickey Mouse! You must have a reliable vehicle of your own for transportation to and from work.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
