Guest Services Manager
Guest Services Manager
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Job Description
Hotel:
Joplin Residence Inn3128 E. Hammons BoulevardJoplin MO 64804Guest Services ManagerFull timeAtrium SPIRIT where teamwork passion and appreciation ignite service excellence
Whats in it for you
The Atrium SPIRIT is a belief in the power of Service Perseverance Inclusion Respect Innovation and Teamwork to create an environment where everyone thrives. We go above and beyond to deliver exceptional guest experiences work together to overcome challenges and are passionate about positively impacting those around us.
- Career Growth & Learning 40% of our management hires are internal promotions!
- Invest in Your Future 401(k) plan with company match.
- Comprehensive Health Coverage Medical dental and vision insurance options.
- Paid Time Off & Vacation Enjoy exclusive Atrium Traveler and brand discount programs to explore new destinations
- Perks That Fit Your Life Enjoy DailyPay wellness programs tuition reimbursement and exclusive discounts on your favorite brands and services.
- Purpose & Impact Make a difference through Atriums community service and volunteer programs.
Primary Purpose:
The primary purpose of the Front Office Manager is to ensure an exceptional guest experience while ensuring all standard operating procedures pertinent to the Front Office Department (including brand and Atrium specific) are being followed.
Work Performed:
TheFront Office Managerwill be tasked with the following duties responsibilities and assignments:
Manage direct reports by ensuring Associates understand employment practices recommending employment decisions and corrective action supporting performance management and implementing discipline
Ensurethat Associates are meeting guest needsand appropriately responding to any guest concernsandescalating as appropriate;
Createa best-in-class guest experience by engaging with guests providing friendlycourteousservice anticipating guest needs increasing guest loyalty and maintaining relationships;
Coordinateactivities with other departments to ensure that services are provided in an efficient and timely manner;
Ensurefinancial goals of the department and the hotel are being metby managing labor costs; controlling expenses for supplies and equipment and determining revenue-driving initiatives;
Perform or assist with cleaning duties as necessaryensuring the hotel is achievingCleanlinessAssuredStandards;
Evaluateand recommendrevenue driving initiativesandmonitorrevenueperformance;
Recommendand implement approvedchanges that could improve service and increase operational efficiency;
Ability to serve as Manager on Duty;and
Any and all other work as required to complete the primary purpose of the position.
Qualifications:
Required Prior Experience:
Minimum 2 years of hospitality front desk experience
Minimum 2 years of prior supervisory experience
Preferred Prior Experience:
2 years of night audit experience
Required Education:
High school diploma or equivalent
Preferred Education:
Bachelors Degree in related field
Required Technology:
Basic computer knowledge including the Microsoft Suite of Word Excel PowerPoint Outlook and Teams
Physical:
Able to lift 50lbs occasionally
Able to lift 10lbs regularly
Able to stand/or walk for duration of scheduled shift
Other:
Able to work a flexible schedule to include evenings nights weekends holidays and special events
Actual compensation packages are based on a wide array of factors unique to each candidate including but not limited to skill set years & depth of experience certifications and specific office location. This may differ in other locations due to cost of labor considerations.
Atrium is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability or protected Veteran status.
Required Experience:
Manager
Employment Type
Full-Time
