Senior IT Support Analyst

Changing the World One Kibble at a Time

Champion Petfoods is expanding! We are excited to announce we are looking for a Senior IT Support Analyst to join our rapidly growing company.

Champion Petfoods is an award-winning pet food crafter with a reputation of trust spanning 35 years. From our humble beginnings founded in a small town in Alberta Canada Champion with its ORIJEN and ACANA brands is a key player in the global premium pet food industry.

Our purposeTo Earn Pet Lover Trust Every Day so Pets Thrive for a Lifetimeprovides the foundation for our highest aspirations as a company. Being a partner to the communities that surround us and the environment that sustains us are top priorities.

We would love to hear from you if you are passionate about personal and professional growth and see yourself as a key player contributing to our continued success as an award-winning company.

Heres the scoop - Summary

The Senior IT Support Analyst (Helpdesk) has primary responsibility for identifying and implementing timely and effective resolutions to end-user productivity issues as they relate to IT-serviced computer operations throughout the Company.

This position is required to manage and record all issues in Champion Petfoods IT ticketing system and to achieve problem resolution by conducting question/problem diagnoses guiding users through to issue resolution and communicating technical solutions in user-friendly language. The Senior IT Helpdesk Analyst also has responsibility for configuring installing and supporting the Companys hardware and software and for assisting in the research testing and evaluation of new hardware and software to determine efficiency reliability and compatibility with existing systems.

What a typical day looks like

• Provide timely I.T. technical support and problem resolution to employees and to independent contractors throughout the Company.
• Perform in-person on-site repairs of PC desktop/laptop hardware printers and other peripherals.
• Act as a Tier 2 resource for IT Support Analysts.
• Act as a resource on issues regarding voice over internet and data telecommunications.
• Coordinate the implementation of communication-related moves changes or additions both externally (vendors) and internally (various corporate departments).
• Assist IT leaders in identifying appropriate technology to use based upon consultation with relevant departments researched requirements and defined and/or established technical standards.
• Assist with technical planning and support for upgrades new applications and system integration and assist with the creation of specifications and procedures for the installation and use of standard hardware and software technologies.
• Maintain timely and accurate records of problems/solutions within the I.T. ticketing system
• Ensures the stable operation of the in-house computer network and all connected PCs and peripherals including planning developing installing configuring maintaining supporting and optimizing all network hardware software and communication links.
• Analyzes and resolves end user hardware and software computer problems in a timely and accurate fashion and provides end user training where required.
• Assists the Service and Support team with hardware installations and troubleshooting.
• Conduct research on network products services protocols and standards in support of network procurement and development efforts.
• Ensure network connectivity of all workstations and printers.
• Monitor and test network performance and provide network performance statistics and reports.
• Prepare status reports network summaries and other reports and/or documentation as requested and maintain a comprehensive recordkeeping system.
• Demonstrate a high level of knowledge professionalism and courtesy to end-user queries regarding the use of standard hardware and software Internet connectivity password resets configurations etc.
• Conduct training sessions for end-users as required or directed and attend training classes seminars and/or conferences as required or directed.
• Monitor and maintain kitchen application server.
• Assist PLC technicians with network connectivity.
• Assist with M3 User Profile Creation and Profile Troubleshooting.
• Assist with the maintenance of corporate firewall under the direction of CPF Network specialists and or network vendors.
• Assist in the management of Salesforce user accounts access and dashboard working spaces.
• Assist in the procurement of IT related hardware through corporate approved vendors.
• Manage the Businesses Canadian Mobile Corporate Account (Telus IQ).
• Provide leadership and direction to the deployment of mobile devices and application of MDM.

What youll bring

• Post-Secondary Degree or Diploma in Computer Science.
• 3-5 years relevant work experience.
• Relevant experience with the Companys information system technologies: Windows Server 2008/2012 VOIP Systems Exchange/Office 365 and Salesforce.
• Excellent interpersonal skills and effective communication skills both verbal and written with ability to clearly communicate ideas and proposals and to discuss technical issues with non-technical clients.
• Fluent in English both written and spoken.
• Strong analytical abilities with ability to identify problems and determine implement solutions often within a time sensitive framework.
• Good planning skills including ability to organize prioritize and execute often within a time sensitive framework.
• Ability to break down and reassemble all equipment in the department for sanitation purposes
• Must have and maintain a valid Drivers License (other than motorcycle) with ability to travel between the Companys locations and willingness to accept temporary assignment(s) to additional Company locations.
• Ability to work extended business hours days and weekends as necessary and to be accessible (via company cell phone) to corporate employee end-users needing after-hours IT support.
• Ability to attend and/or conduct presentations.
• Travel to other locations may be required.

What can you expect from Champion

• Safety:a strong commitment to ensure all people are provided with a safe healthy and respectful environment.
• Earnings:Competitive Wages that give financial peace of mind RRSP with Company and donation matching.
• Industry Competitive Benefits:Medical Dental Vision and Employee Assistance Programs to meet your individual or family needs.
• Continuing Education:In House & Online Learning & Development as well as an Education Assistance Program.
• Quality:a dedication to uphold the highest standards of authenticity nutritional integrity and food safety to earn the trust of Pet Lovers everywhere.
• Other Perks:Free Bag of Premium Pet Food each month Free Parking and more!

What are you waiting for Join the pack!

Come as you are.

We value diversity in all forms and know the power it can bring. Workplace equality allows for creative ideas to bloom diverse points of views to be heard and increases overall happiness. That sounds pretty good to us.

Champion is an equal opportunity employer. Regardless of your race color religion sex national origin sexual orientation gender identity disability age veteran status or any other creed you are wanted here.

#cpfind