DH SAP Functional FICO
DH SAP Functional FICO
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Job Description
Job Purpose
Benchmark critical business processes and continuously identify opportunities for improvement continuous enrichment of SAP solution and deliver best in class support SLAs (Service Level Agreements i.e. Call resolution time and cost matrices)
Job Context & Major Challenges
Job Context
In order to retain leadership position in its industry UTCL has drawn ambitious growth plans. The growth phase of the organization demands uninterrupted support and regular enhancement of IT services to enable smooth functioning of critical business processes.
The application footprint of the organization has increased and with the expansion of the business the number of users is also continuously growing. Hence it is imperative that there be dedicated teams for maintenance of individual applications. A two tiered team would help differentiate responsibilities better. The senior member / Team Leader would be accountable for process standardization identifying and implementing process business improvements providing overall delivery services for the application and guidance to team members.
Major Challenges
Design common processes & solution with option to address varying localisation requirements
Manage user resistance towards change management driven by systems
Coordination and dependence on multiple stakeholders (on which the incumbent may not have much control and some of them may have different priorities) for timely delivery of solution
Proactive legal statutory and audit compliance in wake of dynamic business scenarioTowards this end CMD has decided to standardize on SAP platform for all its business processes running across 22 manufacturing locations and more than 150 mktg offices. Our complete business processes like financial accounting material mgmt plant maintenance production planning and sales & distribution etc are now carried out thru FI experts are responsible for design development maintain and modification of all financial accounting processes thru SAP
Major Challenges: Communizing financial accounting processes and reports across large number of plants and mktg offices - including acquisitions having legacy systems Prioritizing & meeting requirements of diverse groups Thrust Areas
1. Simplification and standardization of processes & MIS requirements.
2. Compliance & governance
3. Keeping abreast with technology (SAP)
4. Ensuring availability of the business solution (as per SLAs)
Key Result Areas
Ensure execution of SAP configuration & related developments as per solution design in adherence to project timelines
Ensure user acceptance test regression testing & end user training
Support change management during implementation of projects & enhancements where required
Understand product roadmap (SAP and other ERPs) to look for best-practices relevant in our context
Gather inputs (from market vendors external peers) critical to make step/ exponential improvements in respective functions
Work with BAs/ BRM/ Head ASG and prepare business case recommending roadmap & implementation of improvements
Analyse usage of IT systems and work with FHs to improve usage
Develop business KPIs with inputs/ help from SMEs
Analyse business KPIs and make suitable recommendation to FHs for improvements
Seek regular updates from the Section Heads on incidents logged for respective application
To improve usage level by analysing trends of most common issues
To ensure maximum availability and enhance usage of SAP system by analyzing and Identification of critical / recurring problems by taking corrective steps.
Continuously develop/ strengthen Power Users
Attend relevant seminars and conferences
Cultivate and disseminate knowledge of application-usage best practices among his team as well as users
Remain aware and informed of the latest technical and product knowledge as well as trends and competition for assigned products.
Keep all documentation updated
Knowledge sharing with Other Business in ABG Group where new / existing SAP is implemented/maintained.
Required Experience:
Director
Employment Type
Full Time
