Data Analyst & Reporting in Vendor Management Global Customer Care (m/f/d) limited to 1 year (89124)
Data Analyst & Reporting in Vendor Management Global Customer Care (m/f/d) limited to 1 year (89124)
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1 Vacancy
Job Description
Your Tasks
- Act together with the leadership team as the customers ambassadorto make WoW moments tangible for our customers
- Customer care working as contact center and customer satisfaction are the focus of yourwork
- Ensure data availability quality and reliability and provide feedback to data providers
- Gather and analyze data using advanced statistical models
- Generate standard and ad hoc reports templates dashboards with insights scorecards and metrics that drive change in the business which are tailored in level of detail for the appropriate stakeholders
- Communicate to internal stakeholders through discussion presentations recommendations and meaningful insights gained through data analysis to be used to develop operational plans and actions
Your Profile
- Degree in Economics Computer science Mathematics Statistics or equivalent and ideally practical experience in CX Contact Centre / Customer Care
- Several yearsof analytical or similar business experience is required
- Have a real passion for data and customer insights
- Strong analytical skills and work in a data-driven manner
- Working detail oriented accurate and inquisitive
- Excellent communication and presentation skills (especially PowerPoint)
- Bring proven skills in interface management and effective collaboration with different stakeholders
- Experience in an international role is a plus
- Language skills: English business fluent (mandatory) and German (advantage)
- The position is limited to one year
About Us
As part of global customer care be an ambassador (m/f/d) for the customer within the company. Work closely with internal and external partners to ensure smooth customer care operations. Create reports and action plans on relevant performance and quality KPIs as well as customer insights for the organisation and top management. Identify data-based optimisation potentials and passionately communicate them to business partners and the country organisation and manage their implementation.
Additional Benefits
Job Infos
Location:Ingolstadt
MediaMarktSaturn Retail Group
Department:HQ - Customer Experience & Customer Care
Entrylevel:Professional Level
Type of Employement:Full Time
Working Hours:375
Persona:Job Requisition HQ Employee
Recruiter:Lea Theresa Ellerich
Recruiter:Lea Theresa Ellerich
Required Experience:
Exec
Employment Type
Full Time
