Disclosure Desk Manager
Disclosure Desk Manager
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Job Description
Why Deephaven Mortgage
Deephaven Mortgage has been a pioneer and leader in non-QM since our origin in 2012. Our longevity and strength in the non-QM space has allowed a significant number of borrowers to achieve homeownership who otherwise would not have under traditional requirements. Deephaven champions mortgage borrowers whose independence entrepreneurial drive and determination are often the very reason they cannot qualify for a traditional loan.
We continuously and responsibly innovate new mortgage products and programs that put homeownership within reach of millions of borrowers and investors that need and deserve financing through lending ingenuity that is supported by common-sense underwriting.
Deephaven is comprised of two lending platforms. Our wholesale channel offers loans through a network of over 1000 independent mortgage brokers. Our correspondent channel buys loans from over 200 correspondent partners.
Deephavens headquarters are in Charlotte North Carolina. To learn more about our innovative loan solutions please visit or email us at
Job Overview
The Disclosure Desk Manager leads a team of Disclosure Specialists responsible for accurately and promptly issuing all required disclosures and redisclosures throughout the mortgage loan processup to and including the initial Closing Disclosure. This role ensures full compliance with regulatory guidelines maintains team performance in line with service level agreements (SLAs) and drives operational excellence and customer satisfaction. The ideal candidate will be an experienced leader with strong knowledge of disclosure regulations exceptional attention to detail and a proven ability to develop and manage high-performing teams in a fast-paced deadline-driven environment.
What Youll Do
Manage coach and support a team of onshore and offshore Disclosure Specialists to ensure high performance accuracy and compliance
Oversee the issuance of all required disclosures and redisclosures per TILA-RESPA Integrated Disclosure (TRID) rules
Ensure initial Closing Disclosures are issued promptly and accurately to support on-time closings and achieve volume goals
Monitor team pipeline and daily operations to maintain adherence to SLAs and support timely loan closings
Collaborate cross-functionally with Account Executives Account Managers Compliance and other teams to resolve issues promptly
Conduct quality control checks performance audits and training to maintain disclosure integrity and operational excellence
Track and analyze performance metrics and provide reporting to senior leadership
Guide onboarding training and ongoing development of team members
Enforce compliance with internal policies procedures and federal regulations including TRID rules
Ensure team members complete all assigned training and comply with company policies and procedures
Foster a culture of professionalism accountability and continuous improvement across the team
Identify areas of opportunity to improve cross-department collaboration internal processes procedures and technology tools to enhance efficiency and scalability
Our Perks
Time to Recharge Unlimited Responsible Time Off (RTO)
Future Finance Focused Generous employer-matched 401(k) plan
Community Connect Philanthropy Committee that creates charitable initiatives
Health from Day One Comprehensive health insurance starting on day one of employment
Family Matters Competitive maternity and paternity leave
Culture & Celebrations Culture Committee with team-building events and celebrations
Ideas Welcome Encouraging thought leadership and innovation
Guidance & Growth Mentorship opportunities for career development
Perk Up Exclusive discounts on travel tech pets legal and more
Required Experience:
Manager
Employment Type
Full-Time
