Sr. Customer Experience (CX) Strategist, AWS Private Pricing Program

Open to candidates in Seattle Arlington New York Austin Boston Dallas San Francisco Denver Chicago Atlanta Jersey City Nashville Houston San Diego.

Do you have an aptitude for analyzing customer requests and creating innovative business solutions/programs to address customer needs The ability to translate complex scenarios into simplified mechanisms to enable customer outcomes The knack to drive consensus across broad stakeholder groups Amazon Web Services (AWS) is seeking a Customer-obsessed Customer Support Specialist to join the Private Pricing Programs and Experiences (3PX) team.

The Senior Design Strategist 3PX will partner with UX researchers product management and partners across the Private Pricing organization. As a driver of a cross-functional and highly visible initiative the ideal candidate will have experience in both B2B and B2C settings with a proven ability to document the customer experience to identify gaps and opportunities then work collaboratively to ideate and deliver solutions.

You will be responsible for designing features and accountable for driving key initiatives and projects in areas such as Private Pricing tooling the customer experience process improvement and launching new innovative offerings. By understanding and improving the customer experience you will unlock efficiencies in the Private Pricing deals process improve existing features and implement new features to be used by the sales team that drive value for the Private Pricing team and in turn end customers.

Key job responsibilities
Responsible for VoC work to help drive growth and improvements of Private Pricing.

Use deep domain expertise in Private Pricing tooling and deal processes to understand how potential Customers interact with AWS Account Management teams.

Participate in calls with end-AWS Customers (and potential Customers) to understand any barriers they have to adopt Private Pricing and Customer needs that will help evolve the program.

Application of human-centric approaches for strategic initiatives with cross-functional groups across 3PX and Private Pricing.

Operationalize data (i.e. user feedback technical constraints business analytics and usability findings) to translate business goals and recommend new approaches policies and procedures for continuous improvement.

Own the Customer Experience (CX) Intake Mechanism to help GDSP builders have successful launches and adoption of their idea by considering the implications their ideas have on the Private Pricing Experience and providing recommendations with input from other 3PX leads.

Manage multiple projects simultaneously. For select launches coordinate end-to-end activities with teams across and external to GDSP to execute against timelines.

Use expertise and judgement to work across teams for complex initiatives; work backwards from the customer through discovery design and execution.

Deliver independently with a bias for action oriented on results; take the lead on both tactical and strategic initiatives.

Define measure and analyze post-launch metrics to continuously optimize design and end-to-end experience.


About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.
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Work/Life Balance
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- Experience developing strategies that influence leadership decisions at the organizational level
- 5 years of responding to requests for proposals (e.g. determining requirements matching requirements to technical approach and solutions developing solutions against requirements) experience
- Bachelors degree or equivalent post-secondary degree in business or related field
- 7 years of experience delivering end-to-end design solutions in B2B and B2C settings

- Demonstrated experience defining program requirements managing resources identifying and mitigating risks and using data and metrics to determine improvements.
- Facilitation skills and experience leading diverse teams through iterative human-centric sprints and workshops
- Experience using best practices for user-centered design process (i.e. Design Thinking) and prototyping tools such as Figma Photoshop Illustrator Virtual Whiteboarding tools (i.e. Mural Miro)
- End-to-end experience driving a large cross-functional workstream with a variety of stakeholders
- Communication (verbal and written) and interpersonal skills
- Track record of iterative design and delivery from inception through implementation and continuous improvement

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees supervisors and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees supervisors and staff to ensure exceptional customer service; and follow all federal state and local laws and Company policies. Criminal history may have a direct adverse and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above as well as the abilities to adhere to company policies exercise sound judgment effectively manage stress and work safely and respectfully with others exhibit trustworthiness and professionalism and safeguard business operations and the Companys reputation. Pursuant to the Los Angeles County Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $133200/year in our lowest geographic market up to $220200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.