Quality Operations Manager, AGI Data Services
Quality Operations Manager, AGI Data Services
Posted on :
10-06-2025
Employer Active
1 Vacancy
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Job Description
The Quality Operations Manager orchestrates the sites entire quality audit organization managing a team of 100 Quality Auditors through 5 Quality Audit Managers and 10 Quality Specialists. This strategic role bridges operational excellence with organizational leadership requiring the ability to navigate complex organizational challenges while driving systematic improvements in audit quality and efficiency. The role demands expertise in translating high-level quality objectives into actionable strategies managing through layers of leadership and fostering cross-functional partnerships to drive site-wide quality improvements. While QAMs focus on direct team management and process execution the Quality Operations Manager concentrates on broader organizational strategy resource optimization and creating frameworks that enable the entire quality organization to deliver consistent high-quality results.
Key job responsibilities
Develop and execute strategic quality initiatives across the sites operations
Lead and manage the sites quality organization through direct reports (QAMs and Specialists)
Drive operational excellence through data-driven decision making and strategic planning
Establish and monitor site-specific quality standards metrics and KPIs
Build and maintain strong partnerships with site leadership and cross-functional stakeholders
Optimize resource allocation and organizational planning within the quality department
Lead process improvement initiatives to enhance audit accuracy and operational efficiency
Develop and implement quality training programs and career development paths
Create and maintain site-specific quality governance frameworks
Drive standardization of quality processes across all shifts and operations
Provide senior leadership reporting on quality metrics and organizational performance
Lead change management initiatives within the quality organization
Bachelors degree in relevant field (Business Engineering Quality Management)
7 years of quality management experience with 3 years in leadership roles
Proven experience managing large teams (100 employees) through direct reports
Strong track record of implementing successful quality programs
Advanced analytical and data interpretation skills
Exceptional planning and execution capabilities
Demonstrated experience in stakeholder management
Experience with quality management systems and tools
Professional certifications: Six Sigma Black Belt ASQ CQM/OE
Experience managing quality operations in high-volume environments
Track record of successful organizational improvement initiatives
Experience with quality automation tools and systems
Strong background in developing and implementing quality training programs
Experience in lean management principles and methodologies
This role requires occasional travel (10-15%) for training conferences and leadership meetings.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Key job responsibilities
Develop and execute strategic quality initiatives across the sites operations
Lead and manage the sites quality organization through direct reports (QAMs and Specialists)
Drive operational excellence through data-driven decision making and strategic planning
Establish and monitor site-specific quality standards metrics and KPIs
Build and maintain strong partnerships with site leadership and cross-functional stakeholders
Optimize resource allocation and organizational planning within the quality department
Lead process improvement initiatives to enhance audit accuracy and operational efficiency
Develop and implement quality training programs and career development paths
Create and maintain site-specific quality governance frameworks
Drive standardization of quality processes across all shifts and operations
Provide senior leadership reporting on quality metrics and organizational performance
Lead change management initiatives within the quality organization
Bachelors degree in relevant field (Business Engineering Quality Management)
7 years of quality management experience with 3 years in leadership roles
Proven experience managing large teams (100 employees) through direct reports
Strong track record of implementing successful quality programs
Advanced analytical and data interpretation skills
Exceptional planning and execution capabilities
Demonstrated experience in stakeholder management
Experience with quality management systems and tools
Professional certifications: Six Sigma Black Belt ASQ CQM/OE
Experience managing quality operations in high-volume environments
Track record of successful organizational improvement initiatives
Experience with quality automation tools and systems
Strong background in developing and implementing quality training programs
Experience in lean management principles and methodologies
This role requires occasional travel (10-15%) for training conferences and leadership meetings.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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