ATLAS IT Site Reliability Engineer
ATLAS IT Site Reliability Engineer
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Job Description
We help the world run better
At SAP we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences values flexibility and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative caring team environment with a strong focus on learning and development recognition for your individual contributions and a variety of benefit options for you to choosefrom.
What is ATLAS:
ATLAS (Automating the Total customer Lifecycle Across SAP) integrates the commercial and technical world for the Private Cloud streamlining processes for improved customer service and faster delivery. By standardizing automating and optimizing customer landscape implementation and changes ATLAS will enable ECS to efficiently manage the growing customer base which is projected to reach nearly 20000 by 2028 while minimizing errors and maintaining excellence. Additionally ATLAS will play a crucial role in handling the anticipated volume of RISE with SAP deals ensuring ECS can meet the increasing demand for its services.
Job Description:
- Responsible for Incident Management and functional troubleshooting of ATLAS Tool chain
- Analyze troubleshoot Incidents / Service request relatedto ATLAS tool chain.
- Align with all the stakeholders to ensure we focuson resolution of tickets.
- Responsible for performing technical analysis drive topics for resolution.
- Responsible for creating technical documentation wiki
- Process Improvements KPI monitoring
- Escalation Management: Invoke Escalation when needed.
- Ensure Incidents/ Request are responded and resolved within SLA/OLA.
- Analysing support workflowsand making suggestions to improve efficiency and effectiveness.
- Effective communication with Leadership team and with the team.
- Regular Review of OLA with all internal Stakeholders
- Support the team by creating Knowledge basewhich will help the ITSM unit.
- Tickets to be analysed troubleshooting.
Skill Set Required:
4-7years experience working in Operations support model. Knowledge on RISE with SAP will be added advantage
Experience in delivering frontline customer management. Strong Knowledge in anyone of Hyperscales AWS Azure GCP
3-5 years hands on experience in ITIL Process which includes Incident Service Request and Change request.
Project management experience in transition &/or service introduction is technical Knowledge in any one SAP Products
Demonstrated understanding of common customer service tools and processes.
Ability to communicate effectivelywith senior executives/ management.
Excellent analytical and problem-solving skills. Experience working in Provisioning.
Attention to detail and accuracy in financial data analysis and reporting.
Ability to work independently and collaboratively in a team environment.
Effective communication and interpersonal skills
Experience in a multinational or cross-cultural work environment.
MEET YOUR TEAM
GCE ATLAS Customer care team is Operations team responsible for End to End Operation for ATLAS focus on the overall delivery engagement with holistic coverage of all customer-facing units in SAP Enterprise Cloud Services under one umbrella. To ensure scale and efficiencies at doing that Global Customer Engagement unit has been are a global team within one of the most dynamic units at SAP. If you are passionate about leveraging data and information to drive strategic initiatives and are looking for an opportunity to make a meaningful impact we encourage you to apply for the role.
#ITT2
#SAPECSCareers
Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software SAP has evolved to become a market leader in end-to-end business application software and related services for database analytics intelligent technologies and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide we are purpose-driven and future-focused with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries people or platforms we help ensure every challenge gets the solution it deserves.At SAPyou can bring out your best.
We win with inclusion
SAPs culture of inclusion focus on health and well-being and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP we believe we are made stronger by the unique capabilities and qualities that each person brings to our company and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application please send an e-mail with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age race religion national origin ethnicity age gender (including pregnancy childbirth et al) sexual orientation gender identity or expression protected veteran status or disability.
Successful candidates might be required to undergo a background verification with an external vendor.
Requisition ID: 429090 Work Area: Information Technology Expected Travel: 0 - 10% Career Status: Professional Employment Type: Regular Full Time Additional Locations: #LI-Hybrid.
Employment Type
Full-Time
