Service Management Professional (MIM,PM and CM) - Eng Svc Mgmt
Service Management Professional (MIM,PM and CM) - Eng Svc Mgmt
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Job Description
What success looks like in this role:
Job Title: Service Management Professional (MIMPM and CM) - Eng Svc Mgmt
Location: Bangalore
Who we are:
Unisys is a global information technology company that builds high-performance security-centric solutions for the most digitally demanding businesses and governments on Earth. Unisys offerings include security software and services; digital transformation and workplace services; industry applications and services; and innovative software operating environments for high-intensity enterprise computing. Unisys builds better outcomes securely for its clients across the Government Financial Services and Commercial markets. For more information visit .
Our Vision: Enhancing peoples lives through secure reliable advanced technology.
Our Core Beliefs:
Curiosity: We embrace the unknown and continuous learning.
Creativity: We look past routine ways of doing things.
Client-Centricity: Our clients success is our success.
Integrity: We act ethically and honestly.
Position Overview:
Oversees facilitates and administers ITIL based service support. Manages and oversees Unisys service delivery through processes including incident major incident problem request and change management with a focus on improving overall service quality. Coordinates client-facing resources and potentially client and client partners to facilitate compliance with service quality commitments.
Key Responsibilities/Outcomes
Provides dedicated support for Major Incident Management (MIM) or service coordination support within an assigned client base as described below.
Major Incident Management
Provides capture support for MIM processes and engages with colleagues to coordinate service activities including:
o Gathering information about the incident
o Assisting with assessing the business impact
o Documenting the root cause of the incident
o Coordinating with resolver teams and
o Communicating with stakeholders throughout the resolution process.
Contributes to the development and maintenance of MIM documentation.
Participates in and/or facilitates process related meetings for engagements.
Service Coordination / Management
Performs routine service management duties including:
o Generating and distributing reports and/or providing dashboards for Strategic Partners
o Monitoring Changes for completeness for internal support
o Performing post implementation reviews
o Engaging Problem management for unauthorized change activity and
o Reviewing and documenting RCA details for Internal support.
Facilitates process related meetings such as Daily operations Change Advisory Board Problem Review Board etc. for internal support.
Maintains high standards of written and verbal communications.
Interfaces with internal resources and/or clients to manage ESM processes on a day-to-day basis.
Communicates to necessary supplier stakeholders any changes to in-scope documentation.
Takes appropriate actions to correct in-scope processes (Service Levels XLA and/or operational levels) and compliance issues for internal support.
Incorporate CLIENT updates into in-scope ITIL policies and processes based on contractual agreement for in-scope services.
Provides training and mentoring for functional teams to ensure that process guidelines are understood and followed for internal support.
Participates in weekly governance meetings.
Performs routine auditing of Change management schedules.
#LI-RB1
You will be successful in this role if you have:
Any degree and 2-4 years relevant experience OR equivalent combination of education and experience
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age blood type caste citizenship color disability family medical history family status ethnicity gender gender expression gender identity genetic information marital status national origin parental status pregnancy race religion sex sexual orientation transgender status veteran status or any other category protected by law.
This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein or cannot otherwise complete your expression of interest without additional assistance and would like to discuss a request for reasonable accommodation please contact our Global Recruiting organization at or alternatively Toll Free: (Prompt 4). US job seekers can find more information about Unisys EEO commitment here.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
