Technical Support Engineer
Technical Support Engineer
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Job Description
As a member of our global Manufacturing Engineering team you will be supporting production and repair systems within the Technical Support & Education team. In this role you will provide technical support and training to employees on various processes ensuring seamless operations and knowledge sharing. Additionally you will participate in the rollouts of new systems ensuring a smooth transition and minimizing disruptions. Furthermore you will collaborate with our manufacturing and repair facilities to validate new processes ensuring they meet quality and efficiency standards.
Your tasks
Provide second level technical and applications support for the manufacturing and service equipment and software
Creation and implementation of rollout plans for the introduction of specialized equipment at Sonova Group Companies and Distributors
Train the local specialists and users how to operate and troubleshoot the equipment on-site or remotely
Ensure minimal disruption to production caused by equipment or infrastructure malfunctions or operator errors
Coordinate link to technical equipment specialists and operations team and communicate technical issues problems and suggestions for improvements
Support the Validation of Custom Manufacturing and Service processes including rollouts and changes in the region
Support the Corporate Manufacturing Engineering team in Continuous Improvement projects in the region
Your profile
A bachelors degree in Electronics or a related field or an equivalent education in the technology sector
A minimum of 3 to 5 years of hands-on experience in electronics or a similar technology field including support and training
Possess strong analytical skills efficiency and a strong focus on providing customer solutions and exceptional services
Demonstrate ability to organize tasks effectively and prioritize them accordingly
Fluent in both written and spoken English
Employment Type
Full Time
