IT Operations Manager

IT Operations Manager

DEFTEC delivers mission-critical solutions through skillfully delivered services and innovative products. We are inspired by our clients critical missions and driven to provide the most effective solutions to execute their missions operational challenges and requirements. Our dedicated experienced and talented employees work closely with our clients to ensure the delivery of exceptional services and products.

POSITION OVERVIEW

In support of DTRAs IT systems the contractor shall assist the Government in monitoring the implementation of IT solutions. The contractor shall systematically that IT solutions including individual hardware and software components meet pre-defined standards or requirements. The contractor shall measure inspect and analyze products and services to identify and report deviations from stated standards or requirements (in other procurements/contracts). The contractors feedback will be used in the Governments decision making process.

JOB RESPONSIBILITIES:

The contractor shall assist the Government in reviewing monitoring and assessing the progress of the implementation of IT solutions including but not limited to the following:

• Collecting metrics or information to be used in metrics measuring; identifying trends and risks; and otherwise performing analysis and providing recommendations.
• Benchmarking performance
• Tracking Service Level Agreement (SLA) compliance
• Drafting and recommending revisions to SLAs ensuring performance measures metrics incentives and deterrents are continually adjusted to meet evolving requirements to ensure continual alignment with mission requirements
• Refining and implementing frameworks processes and technical capabilities to ingest manage analyze and leverage complex structured and unstructured acquisition and financial data and to produce qualitative and quantitative analyses for program and portfolio management as part of a continuous improvement process
• T works on high-visibility or mission critical aspects of a given program and performs all functional duties independently
• May oversee the efforts of less senior staff and/or be responsible for the efforts of all staff assigned to a specific job

Required Qualifications:

• Over 10 years of demonstrated experience performing the Requirement
• A MA/MS degree or 15 years of demonstrated experience performing the Requirement and a BA/BS
• A Top Secret/SCI clearance

DEFTEC offers a comprehensive whole-life benefits package that includes medical dental vision holiday paid time off 401K with a match life insurance short/long-term disability and educational reimbursement. The DEFTEC team comprises professionals who make a difference daily in crucial national security missions. Our leadership knows that this happens by employing a diverse team that is well cared for. Our top priority is our employees making DEFTEC an ideal workplace.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Please get in touch with if you require reasonable accommodations.

DEFTEC is a Drug-Free Workplace where post-offer applicants and employees are subject to testing for marijuana cocaine opioids amphetamines PCP and alcohol when criteria are met as outlined in our policies.

AAP/EEO Statement

DEFTEC Corp is an Equal Opportunity and Affirmative Action Employer and prohibits discrimination and harassment of any typebased on actual or perceived race color national origin ancestry sex (including pregnancy childbirth breastfeedingand medical conditions related to pregnancy childbirth or breastfeeding)gender gender identity and gender expression religious creeddisability (mental and physical) including HIV and AIDS medical condition (cancer and genetic characteristics ) genetic information age marital status civil union status sexual orientation military and veteran status denial of family and medical care leave arrest record and/or any other characteristic(s) protected by federal state or local law.

This policy applies to all terms of employment includingrecruiting hiring placement promotion termination layoff recall transfer leaves of absence training compensation benefits employee activities and general treatment during employment.

Other Duties

Please note that this job description is not designed to cover or contain a comprehensive listing of the activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.

Required Experience:

Manager