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You will be updated with latest job alerts via email$ 50000 - 60000
1 Vacancy
Position: Contact Center Supervisor
Location: Remote United States
We are seeking a dedicated and experienced Operational Contact Center Supervisor to join our team. In this key leadership role you will be responsible for fostering a positive and productive work environment while supporting frontline agents through challenging calls and situations. You will play a vital role in promoting a culture of continuous learning growth and skill development ensuring that team members are empowered to reach their full potential. The ideal candidate will also be skilled in creating and managing team schedules and monitoring attendance to maintain consistent coverage and performance. Your ability to lead with empathy provide real-time guidance and maintain operational excellence will be essential to driving both employee satisfaction and outstanding customer experiences.
Role Responsibilities:
Requirements:
Switchfly Core Values to consider for this position:
Customer Obsession:Commitment to customers isnt optional; its part of our DNA. Because we never forget that without customers we wouldnt exist we innovate on their behalf treating them as wed like to be treated. There is no greater reward than a successful happy thriving team committed to delivering a Wow.
Bold and Fearless Innovation:Professional success requires thinking big and dreaming big with generous helpings of courage and curiosity. Nimble and forward-thinking were building the future by challenging ourselves and demanding daily improvements. As we relentlessly push boundaries everything becomes possible.
At Switchfly wedontjust accept the difference we celebrate it we support it and we thrive on it for the benefit of our employees our products and our community. We area proudto be an equal opportunity workplace. Unfortunatelyat this time wecannotsupport any visa candidates.
Switchfly offers a competitive base pay 401k with match a full suite of health benefits with an average of 87%* of premiums covered by Switchfly! We offer a flexible work environment and work-life balance with unlimited paid time off. Switchfly closes down the office Christmas Eve to New Years to make sure employees spend time with family and friends or doing what they love most!For those local to Denver we also reimburse parking provide catered lunches on Tuesdays.
*Premium coverage will vary depending on chosen plan
Information on Interviews:
Switchfly will communicate directly with applicants using an @ email address and will never conduct an interview in a chatroom forum. During an interview Switchfly will not request any form of payment from the applicant or information regarding an applicants bank or credit card. Should you have any questions regarding the application process please contact us at
Required Experience:
Manager
Full-Time