Team Lead, User Experience
Team Lead, User Experience
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Job Description
ConnectWise is an industry and Global leading software company with over 3000 colleagues in North America EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers our suite helps over 45000 of our partners manage their businesses better sell more efficiently automate service delivery and remotely control technology so they can consistently deliver amazing customer experiences.
Our company is powered by our connections our colleagues and our community. And we accept all kinds.
Game-changers innovators culture-loversand humankind.
We invite discovery and debate. We recognize key moments as milestones.
We see you and value you for your unique contributions. Our inclusive positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills giving you the choice of how YOU make a difference.
Curious Read this opportunity to learn how YOU can make a difference at ConnectWise!
General Summary:
The Team Leader of User Experience is responsible for mentoring entry level and experienced UI and UX designers in a fast-paced SaaS/Agile environment to create a best-in-class user experience for our ConnectWise suite of web applications. This role supports cross-functional teams to create a superior user experience for multiple products across platforms.
Working Conditions:
Pune / Mumbai (Hybrid depending on location)
Essential Duties & Responsibilities:
Sets day to day operational objectives for the UX team
Supervises support and/or professional level colleagues
Ensures policies practices and procedures are understood and followed by direct reports customers and stakeholders
Leads and prioritizes the daily activities of the team
Manages mentors and coaches to develop a collaborative and dynamic team of UI and UX Designers
Coordinates cross-functional communication to align on initiatives and strategies to drive efficiency
Guides the product teams to understand our partners and their needs through market analysis customer research and feedback
Collaborates with product managers engineers architects and designers to understand the product requirements use cases and user journeys to produce a superior user experience
Embeds design-thinking processes around user research rapid prototyping testing & iteration
Maintains design consistency utilizing our DSM defined patterns interaction design etc.
Designs or delivers feedback on anything from workflows and wireframes to prototypes
Ensures all design deliverables are completed on time and accurately
Knowledge Skills and/or Abilities Required:
Exceptional leadership and customer service skills
Willingness to work in a team environment
Strong organizational skills to give the team direction
Professional presence suitable for interaction in meetings in-person or via email
Excellent presentation and communication skills
Management skills to oversee direct reports deliver updates and track progress
Skilled in managing and collaborating with a remote team
Aptitude to make decisions from a data-driven perspective
Comprehensive design portfolio displaying recent user-centered design work
Proficient in user-centered design UX research UX strategy and interaction design
Intermediate knowledge of design tools such as Figma or equivalent
Educational/Vocational/Previous Experience Recommendations:
Bachelors degree in related field or equivalent business experience
2 years of relevant experience
1 years of managerial experience
Preferred: previous experience with Agile based project execution
ConnectWise is an Equal Opportunity Employer dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race ethnicity color religion age sex (including pregnancy) sexual orientation gender gender identity or expression ancestry national origin citizenship status physical or mental disability genetic information military/veteran status marital status familial or parental status or any other characteristic or status protected by applicable federal state and local laws.
The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this duties may be assigned as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and/or to receive other benefits and privileges of employment. If you need a reasonable accommodation for any part of the application and hiring process please contact us at or 1-.
Employment Type
Full Time
