Trust & Safety Specialist I, AWS Trust and Safety
Trust & Safety Specialist I, AWS Trust and Safety
Posted on :
10-06-2025
Employer Active
1 Vacancy
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Yearly Salary
$ 46600 - 104200
Vacancy
1 Vacancy
Posted on :
10-06-2025
Job Description
Amazon Web Services (AWS) Customer Service (CS) provides global support to a wide range of external customers as they build mission-critical applications on top of AWS services such as Amazon EC2 and Amazon S3. The AWS teams help our customers understand what Cloud Computing is all about and whether it can be useful for their business needs.
As part of our team you will collaborate on AWS Abuse Investigation & Prevention initiatives. As an Abuse Investigation & Prevention specialist you will be faced with scenarios where AWS hosted resources negatively impact third parties on the Internet.
You will be key in maintaining the reputation of AWSs IP space by vetting potential abuse issues and contacting AWS customers in order to put a stop to these harmful acts. Abuse Investigation & Prevention acts as the first line of defense for AWS by analyzing trends and reporting findings to AWS service teams as needed. The team devotes their time and attention to helping identify impactful customer scenarios such as these. They classify incoming reports of abuse while exercising sound judgment in the decisions they make. Team members display strong technical skills while providing complex AWS account support to our customers and other AWS teams. The team works to create trust and maintain customer loyalty by going above and beyond the customers expectations to ensure Amazon Web Services remains the most customer centric company on Earth
AWS Sales Marketing and Global Services (SMGS) is responsible for driving revenue adoption and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.
Key job responsibilities
Work to become a subject matter expert regarding all types of abuse outlined in the AWS Acceptable Use Policy ( assess customer issues in order to provide accurate support
Act as a high-judgement decision maker for escalated situations where there may be no established SOP.
Investigate the details of abuse reports and develop processes and responses to help resolve the issue.
Manage queues effectively by working and moving cases/tickets to relevant departments and providing required follow-up
Maintain acceptable performance metrics such as quality productivity first contact resolution and attendance
Drive projects that improve support-related functions and processes
Due to the 24x7 operations of the business must be able to work a flexible work schedule that may include nights weekends holidays overtime etc.
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve.
- 2 yrs. technical experience working with computer systems and technology components. Proficiency in MS Office. High school diploma. Proficiency in English written and spoken
- Associate or Bachelor degree in a computer-science related field Network Certification or equivalent demonstrable knowledge Experience with navigating and using linux shell Experience with Amazon Web Services products and features Understanding of DNS TCP/IP SSH DHCP and Load Balancing Knowledge of both Windows or Linux/Unix Operating Systems Demonstrated success in resolving complex technical escalations and correction of error post-mortem creation Our inclusive culture empowers Amazonians to deliver the best results for our customers.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $46600/year in our lowest geographic market up to $104200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
As part of our team you will collaborate on AWS Abuse Investigation & Prevention initiatives. As an Abuse Investigation & Prevention specialist you will be faced with scenarios where AWS hosted resources negatively impact third parties on the Internet.
You will be key in maintaining the reputation of AWSs IP space by vetting potential abuse issues and contacting AWS customers in order to put a stop to these harmful acts. Abuse Investigation & Prevention acts as the first line of defense for AWS by analyzing trends and reporting findings to AWS service teams as needed. The team devotes their time and attention to helping identify impactful customer scenarios such as these. They classify incoming reports of abuse while exercising sound judgment in the decisions they make. Team members display strong technical skills while providing complex AWS account support to our customers and other AWS teams. The team works to create trust and maintain customer loyalty by going above and beyond the customers expectations to ensure Amazon Web Services remains the most customer centric company on Earth
AWS Sales Marketing and Global Services (SMGS) is responsible for driving revenue adoption and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.
Key job responsibilities
Work to become a subject matter expert regarding all types of abuse outlined in the AWS Acceptable Use Policy ( assess customer issues in order to provide accurate support
Act as a high-judgement decision maker for escalated situations where there may be no established SOP.
Investigate the details of abuse reports and develop processes and responses to help resolve the issue.
Manage queues effectively by working and moving cases/tickets to relevant departments and providing required follow-up
Maintain acceptable performance metrics such as quality productivity first contact resolution and attendance
Drive projects that improve support-related functions and processes
Due to the 24x7 operations of the business must be able to work a flexible work schedule that may include nights weekends holidays overtime etc.
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve.
- 2 yrs. technical experience working with computer systems and technology components. Proficiency in MS Office. High school diploma. Proficiency in English written and spoken
- Associate or Bachelor degree in a computer-science related field Network Certification or equivalent demonstrable knowledge Experience with navigating and using linux shell Experience with Amazon Web Services products and features Understanding of DNS TCP/IP SSH DHCP and Load Balancing Knowledge of both Windows or Linux/Unix Operating Systems Demonstrated success in resolving complex technical escalations and correction of error post-mortem creation Our inclusive culture empowers Amazonians to deliver the best results for our customers.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $46600/year in our lowest geographic market up to $104200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
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