Field Services Engineer III
Field Services Engineer III
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Job Description
At Medtronic you can begin a life-long career of exploration and innovation while helping champion healthcare access and equity for all. Youll lead with purpose breaking down barriers to innovation in a more connected compassionate world.
A Day in the Life
We believe that when people from different cultures genders and points of view come together innovation is the result and everyone wins. Medtronic walks the walk creating an inclusive culture where you can thrive.
This position has the responsibility and authority to provide remote and on-site engineering support to the navigation and intraoperative imaging products installed base and driving customer satisfaction through service.
At Medtronic we bring bold ideas forward with speed and decisiveness to put patients first in everything we do. This position is remote to enhance our competitive edge and expand our cross-functional collaboration efforts. This role will require 75% of travel to enhance collaboration and ensure successful completion of projects.
Additional Information
- Location: Individuals must reside within the Richmond area.
- Territory:This person will support the VA territory primarily but will also assist throughout the Southeast US as necessary.
- Travel:This position will require up to 75% of travel.
- Equipment:This position will work on O-arm and Mazor with the ability to potentially cross train on other platforms later.
Responsibilities may include the following and other duties may be assigned.
- Travel to sites to work as a member of the local team to provide efficient repair / installation support to all accounts within assigned area.
- Installs operates maintains repairs and modifies equipment on designated equipment.
- Performs a variety of maintenance and technical support on products such as equipment integrated systems and subsystems and software at customer and/or field locations.
- Analyzes and evaluates products and related performance.
- Troubleshoots and diagnoses malfunctions to eliminate problems in minimal time.
- Support future product integrations by performing upgrades and or configuration updates to existing and future imaging/navigation equipment.
- Lead and participate in product technical repair and clinical use training with domestic international and 3rd party staff members.
- Provide testing and validation support to the manufacturers organization as applicable.
- Keeping accurate records of discussions or correspondence with customers including all assigned complaints follow-up actions root cause analysis and final resolution within the complaint tracking system.
Must Have: Minimum Requirements
- High School Diploma or equivalent required
- 4years technician clinical field service or clinical customer support experience.
Nice to Have
- Bachelors degree in Bioengineering engineering or technology field.
- Previous experience as Technician/Field Services within medical device industry.
- Experience with orthopedic anatomy surgical protocol and medical terminology.
- Ability to troubleshoot with technical skills creativity and high discipline.
- Familiarity with most commonly used test equipment (i.e.: dosimeter power supplies DVMs signal generators flow meters etc.)
- Ability to read and understand schematics and engineering drawings.
- Familiar with the FDA 21 CFR CGMP for Medical devices.
- Excellent analytical and communication skills with the ability to communicate complex technical issues in an easy to understand manner.
- Responsive problem solver and action oriented in resolving customer issues and meeting customer requirements.
- Experience with x-Ray systems particularly mobile fluoroscopy or CT systems.
- Experience with robotics or motion control helpful
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position but they are not an exhaustive list of all the required responsibilities and skills of this position.
The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job the employee is regularly required to be independently mobile. The employee is also required to interact with a computer and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.
Benefits & Compensation
Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits resources and competitive compensation plans designed to support you at every career and life stage.
The following benefits and additional compensation are available to those regular employees who work 20 hours per week: Health Dental and vision insuranceHealth Savings AccountHealthcare Flexible Spending AccountLife insurance Long-term disability leaveDependent daycare spending accountTuition assistance/reimbursement andSimple Steps (global well-being program).
The following benefits and additional compensation are available to all regular employees:Incentive plans 401(k) plan plus employer contribution and matchShort-term disabilityPaid time offPaid holidaysEmployee Stock Purchase PlanEmployee Assistance ProgramNon-qualified Retirement Plan Supplement (subject to IRS earning minimums) andCapital Accumulation Plan (available to Vice Presidents and above or subject to IRS earning minimums).
Regular employees are those who are not temporary such as interns. Temporary employees are eligible for paid sick time as required under applicable state law and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico.
Further details are available at the link below:
Medtronic benefits and compensation plans
About Medtronic
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission to alleviate pain restore health and extend life unites a global team of 95000 passionate people.
We are engineers at heart putting ambitious ideas to work to generate real solutions for real people. From the R&D lab to the factory floor to the conference room every one of us experiments creates builds improves and solves. We have the talent diverse perspectives and guts to engineer the extraordinary.
Learn more about our business mission and our commitment to diversity here.
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age color national origin citizenship status physical or mental disability race religion creed gender sex sexual orientation gender identity and/or expression genetic information marital status status with regard to public assistance veteran status or any other characteristic protected by federal state or local law. In addition Medtronic will provide reasonable accommodations for qualified individuals with disabilities.
If you are applying to perform work for Medtronic Inc. (Medtronic) in any position which will involve performing at least two (2) hours of work on average each week within the unincorporated areas of Los Angeles County you can findhere a list of all material job duties of the specific job position which Medtronic reasonably believes that criminal history may have a direct adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. Medtronic will consider for employment qualified job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Employment Type
Full-Time
