Patient Arrival Specialist
Patient Arrival Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
Overview
Be inspired. Be rewarded. Belong. At Emory Healthcare.
At Emory Healthcare we fuel your professional journey with better benefits valuable resources ongoing mentorship and leadership programs for all types of jobs and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide:
Comprehensive health benefits that start day 1
Student Loan Repayment Assistance & Reimbursement Programs
Family-focused benefits
Wellness incentives
Ongoing mentorship development leadership more
8:30a-5p / Full Time / 40hrs
Description
Are you passionate about providing outstanding customer service and playing a key role in patient care Join our team as a Patient Arrival Specialist where you will serve as the first point of contact for patients arriving at Emory facilities. This is a unique opportunity to make a difference by creating a positive and smooth experience for every patient you encounter.
Key Responsibilities:
- Warmly Greet Patients and Guests: Greet all patients guests and employees entering the facilities with a smile and appropriate salutation (e.g. good morning good afternoon ).
- Ensure a Positive Experience: Welcome all customers following the Emory Healthcare customer service model to create a warm positive environment.
- Assist with Check-In Process: Support patients with check-in including using online applications and troubleshooting technical issues.
- Effective Communication and Service Recovery: Communicate with patients families and staff to address concerns and resolve complaints in real-time involving leadership as needed.
- Maintain a Clean Environment: Keep entrances waiting rooms and storage areas tidy and sanitized restocking supplies as needed.
- Complete Administrative Tasks: Confirm and update patient demographics manage registrations update insurance information schedule appointments handle referrals and collect copays.
- Proactive Patient Rounding: Round on patients in waiting areas to ensure comfort and address immediate needs.
MINIMUM QUALIFICATIONS:
- High school diploma GED or equivalent .
- Must be at least 18 years of age and authorized to work in the United States.
- Proficiency in English with strong communication skills.
- Strong interpersonal skills with the ability to work collaboratively in a team environment.
- Basic digital literacy and comfort navigating software applications.
- Ability to learn new processes procedures and software quickly with attention to detail and accuracy.
- Successful completion of software training upon hire.
Additional Details
Emory is an equal opportunity employer and qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability protected veteran status or other characteristics protected by state or federal law.
Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcares Human Resources at . Please note that one weeks advance notice is preferred.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
