Student Support (Enrollment Assistant), Position #79773

Title: Student Support (Enrollment Assistant)

Position Number:0079773

Hiring Unit:Student Services Admissions & Records

Location:Honolulu Community College

Date Posted:June 6 2025

Closing Date:June 23 2025

Band:A

Salary:Salary schedules and placement information

Full Time/Part Time:Full-time

Month:11-month

Temporary/Permanent:Permanent

Funding:General

Other Conditions:Expected to begin approximately July 2025 or as mutually acceptable pending position clearance availability of funds satisfactory performance and program needs.

Duties and Responsibilities (* Denotes Essential Functions):

• *Schedules and coordinates campus visits for prospective students families and community members in a timely manner and in alignment with the academic calendar and visitor demand. Ensure all tour logistics are well coordinated.
• *Manages the campus visit request process including emails scheduling platform and visit follow up.
• *Works collaboratively with campus departments and faculty to coordinate campus visits to include the provision of virtual tours workshops and events that provide a positive seamless and memorable experience for visitors.
• *Leads campus visits should student staffing not be available.
• *Develops and updates tour scripts and materials to reflect Honolulu CCs latest offerings and achievements.
• *Plans and coordinates major enrollment events for the campus including counselor workshops and enrollment events in collaboration with the Enrollment Management team.
• *Manage event logistics including space reservations catering transportation technology and promotional materials.
• *Oversee event registration and communication with attendees before and after events.
• *Develops/updates public presentations assessing appropriate and effective recruiting and marketing strategies for various target audiences that include local mainland international parents and students.
• *Assists with the hiring training and supervision of student assistants that support campus visits and enrollment events.
• *Promotes and proudly represents Honolulu Community College to prospective students families and community members.
• *Creates workflows and prepare/design resources that help to deliver effective customer service to students and the general public in a way that is in-line with Honolulu CCs student success goals.
• *Answers phone calls from interested students and/or their family members. Provides friendly greeting gives accurate information and makes referrals to additional campus contacts for follow-up as needed.
• *Keeps abreast of current information about academic programs and related student services opportunities used to guide students through the enrollment process.
• *Provide admission and enrollment services to internal and external constituencies including: serving as an initial point of contact and responding to inquiries from students; maintaining student records data analysis and reporting and document review and processing.
• *Assist with the development and implementation of Admissions and Records processes and procedures.
• *Assist with data extractions reporting and statistical analysis to support admissions and enrollment activities.
• *Review and process admissions and records office documents
• *Ensure that the management and disposition of student records are in compliance with all applicable rules regulations policies and procedures.
• *Serve as a Designated School Official with SEVIS to assist in the management of international student affairs to include I-20 issuance/reporting INS advising and OPT tracking.
• *Assist in reviewing and editing the Honolulu CC catalog and registration guide.
• *Assist with training planning coordination implementation and evaluation of events that promote application and enrollment.
• *Assist with recruitment coordination and onboarding activities for new transfer and returning students. To include orientation commencement and relevant workshops.
• *Assist in training and educating internal and external stakeholders about Admissions & Records processes and policies to ensure understanding of and compliance with relevant requirements.
• Assist with the maintenance of Admission and Records web pages.
• Keeps abreast of current developments in higher education relevant to assigned functions.
• *Provides recommendations to the Registrar regarding events and their effectiveness in relation to overall admissions strategies.
• Assists in the development and updating promotional brochures flyers literature and other communication/marketing admissions collateral.
• *Assists in developing and executing communication plans for prospective students applicants and parents/counselors who have indicated their intent to enroll.
• Other duties as assigned.

Minimum Qualifications:

• Possession of a baccalaureate degree in counseling education humanities social sciences sociology psychology business marketing STEM or related field and 1 year of progressively responsible professional experience with responsibilities for student services in higher education customer service event planning or visitor services; or any equivalent combination of education and/or professional work experience which provides the required education knowledge skills and abilities as indicated.
• Functional knowledge of principles practices and techniques in the area of student services event planning or customer service as demonstrated by knowledge understanding and ability to apply concepts and terminology.
• Functional knowledge and understanding of principles theories federal and state laws rules regulations and systems associated with student services event planning or customer service.
• Demonstrated ability to recognize problems identify possible causes and resolve the full range of problems that may commonly occur in the area of student services event planning or customer service.
• Demonstrated ability to understand oral and written documentation write reports and procedures and communicate effectively in a variety of situations.
• Demonstrated ability to establish and maintain effective working relationships with internal and external organizations groups team members and individuals.
• Demonstrated ability to operate a personal computer and word processing software.
• Ability to perform work requiring strong analytical and problem-solving skills with strong attention to detail and follow- up.
• Ability to provide excellent customer service.
• Ability to be flexible and adaptive in a fast-paced challenging and ever-changing environment.
• Ability to report to off-campus sites to participate in meetings presentations and visitations etc.

Desirable Qualifications:

• Masters degree in counseling education humanities social sciences sociology psychology business marketing STEM or related field.
• Working knowledge of academic policies and procedures and federal privacy regulations such as FERPA.
• Experience planning and/or coordinating events.
• Experience in the collection analysis organization and distribution of information for data-driven decisions.
• Demonstrated familiarity or prior experience working with the cultural social and economic diversity of Hawaiis student population.
• Experience working in higher education.
• Experience managing student employees.

To Apply:

Click on the Apply button on the top right corner of the screen to complete an application and attach required documents (please redact SSN & birthdate on all uploaded documents).

Required Documents include:
1)Graduate and undergraduate transcript(s) showing degree and coursework to date appropriate to the position; an unofficial copy of the transcript (e.g. copy) must be submitted with the application and original official transcript(s) will be required at the time of hire. Copies of transcripts must be attached to your application as evidence of the required degree (or coursework); if transcript(s) are not provided the candidates degree(s) or coursework will not be considered. Transcripts issued outside the United States of America require a course-by-course analysis with an equivalency statement from an agency having membership with the National Association of Credential Evaluation Services Inc. verifying the degree equivalency to that of an accredited institution within the USA; expense of the evaluation shall be borne by the applicant. Please redact confidential information such as social security number birth date etc.
2) Cover letter explaining how you meet the minimum and desirable qualifications of the position;
3) Resume; and
4) Names and contact information (including e-mail address) of at least 3 professional references.

Letters of recommendation are optional. Separate documents and application materials must be submitted for each position. All documents/information submitted become the property of Honolulu CC and will not be returned. Late or incomplete applications will not be considered. The application will be considered incomplete if materials are unreadable.

Applications lacking copies of official transcripts will be reviewed based on work experience equivalency to meet MQs.Minimum qualifications must be met by the closing date.

Note: If you have not applied for a position before using NEOGOV you will need to create an account.

Inquiries:
Honolulu Community College
Human Resources Office

The University of Hawaii is an Equal Opportunity Institution and is committed to a policy of nondiscrimination in employment including on the basis of veteran and disability status. For more information visit: is contingent on satisfying employment eligibility verification requirements of the Immigration Reform and Control Act of 1986; reference checks of previous employers; and for certain positions criminal history record checks.

In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act annual campus crime statistics for the University of Hawaii may be viewed at: or a paper copy may be obtained upon request from the respective UH Campus Security or Administrative Services Office.

In accordance with Article 10 of the unit 08 collective bargaining agreement bargaining unit members receive priority consideration for APT job vacancies. As a result external or non BU 08 applicants may not be considered for some APT vacancies. BU 08 members with re-employment rights or priority status are responsible for informing the hiring unit of their status.

Accommodation Request: The University of Hawaii complies with the provisions of the Americans with Disabilities Act (ADA). Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the EEO coordinator directly. Determination on requests for reasonable accommodation will be made on a case-by-case basis. For further information please refer to the following link: