Reception Clerk, Student Health and Wellness Centre
Reception Clerk, Student Health and Wellness Centre
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Job Description
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Job Type:
EmployeeDuration in Months (for fixed-term jobs):
N/AJob Family:
Administrative Support# of Open Positions:
1Faculty/Service - Department:
Health and Wellness CentreCampus:
Main CampusUnion Affiliation:
SSUODate Posted:
June 09 2025Applications must be received BEFORE:
June 20 2025Hours per week:
35Salary Grade:
SSUO Grade 06Salary Range:
$54118.00 - $68361.00About Student Affairs:Student Affairs is at the very heart of the student experience at the University of Ottawa. We recruit the very best future students support them throughout their university years and leave them well-prepared for fulfilling careers and future studies. Our team of more than 600 dedicated staff provides the services that keep students happy well and thriving as they pursue their ambitions. We help them apply and enrol for courses we oversee 11 residences and an award-winning Dining Hall we organize fun events we provide extensive recreation program opportunities and varsity sports activities we run an innovative career development and experiential learning program and much more!
Theres nothing more rewarding than helping future generations reach their full potential at a world-class university. With our wide variety of career opportunities and professional development pathways were sure that youll enjoy the experience as much as our students do.
The Student Health Wellness and Support sector at the University of Ottawa is an integral part of a stepped-care approach with a mission provide education promotion prevention and increase health literacy for optimal student wellness and academic success. Through collaborative efforts we design and implement innovative programs initiatives and resources tailored to address the diverse needs of our student population. From awareness campaigns to personalized health education we aim to empower students to make informed choices about their health and wellness.
Position Purpose
Assist with and perform a variety of tasks to support the administrative operations of the Student Health Wellness and Support sector while ensuring compliance with applicable policies and procedures.
In this job your responsibilities will include
Administrative Tasks: Perform a variety of administrative tasks to support the operations of the sector such as entering and updating data drafting and preparing a variety of documents and managing schedules and mail in keeping with uOttawa quality standards.
Meeting Organization: Provide administrative support for organizing and coordinating meetings and events to ensure they run smoothly. For this purpose reserve meeting rooms make any necessary catering arrangements and prepare meeting agendas and any other documents.
Customer Service: Welcome people who arrive in person; respond appropriately to general requests for information from customers and guides them in applying the general internal procedures of the clinic with a view to providing high quality service. Requests for information may be received and handled in person by email by phone or by mail.
Purchasing and Inventory Control: Make decentralized purchases of goods and services for the sector on purchase order or on credit card in compliance with all relevant policies. Control an inventory of various supplies track the demand and replenish stock to meet the needs of internal clients.
Reporting: Provide various simple reports on a scheduled or ad-hoc basis on activities of the sector to support ongoing operations and strategic planning.
Records Management: Implement and maintain an effective filing and records management system to preserve confidentiality of the records and ensure that complete and accurate documentation is available for future reference or audit purposes. Maintain accurate records of key holders and related security access information for staff of the sector to ensure confidentiality of the records.
Documentation: Draft and update documents for internal use on procedures processes and systems related to the incumbents responsibilities.
Coordination of Junior Workers: As needed delegate tasks to more junior resources mainly students hired as part of the Work-Study Program (WSP) and ensure that tasks are completed according to the stated norms and instructions.
What you will bring
Postsecondary education in administration and office technology or an equivalent combination of education and work experience
Minimum two (2) years of demonstrated experience in a similar role
Bilingualism English and French (spoken and written)
Experience with computer systems and applications such as Windows word processing software spreadsheets databases the internet and email
Excellent communication interpersonal and customer service skills
Experience interpreting explaining and applying policies and regulations
Experience in bilingual administrative writing
Experience producing reports
Ability to produce high quality work under pressure while meeting strict deadlines
Initiative self-reliance and good judgment
Strong organizational skills
Key Competencies at uOttawa:
Here are the required competencies for all or our employees at uOttawa:
Planning: Organize in time a series of actions or events in order to realize an objective or a project. Plan and organize own work and priorities in regular daily activities.
Initiative: Demonstrate creativity and initiative to suggest improvements and encourage positive results. Is proactive and self-starting. Show availability and willingness to go above and beyond whenever it is possible.
Client Service Orientation: Help or serve others to meet their needs. This implies anticipating and identifying the needs of internal and external clients and finding solutions on how to meet them.
Teamwork and Cooperation: Cooperate and work well with other members of the team to reach common goal(s). Accept and give constructive feedback. Able to adjust own behaviour to reach the goals of the team.
The University of Ottawa embraces diversity and inclusion in the workplace. We are passionate about our people and committed to employment equity. We foster a culture of respect teamwork and inclusion where collaboration innovation and creativity fuel our quest for research and teaching excellence. While all qualified persons are invited to apply we welcome applications from qualified Indigenous persons racialized persons persons with disabilities women and LGBTQIA2S persons. The University is committed to creating and maintaining an accessible barrier-free work environment. The University is also committed to working with applicants with disabilities requesting accommodation during the recruitment assessment and selection processes. Applicants with disabilities may contact to communicate the accommodation need. All qualified candidates are encouraged to apply; however Canadians and permanent residents will be given priority.
Note: if this is a union position: The hiring process will be governed by the current collective agreement related to the union affiliation noted above; you can click here to find out more.
If this is a front-line position with responsibilities to interact with students selected candidates must be rated at the Low Advanced proficiency level or higher for both oral comprehension and reading comprehension in their second official language. The rating is determined by a proficiency test designed by the Official Languages and Bilingualism Institute.
Prior to May 1 2022 the University required all students faculty staff and visitors (including contractors) to be fully vaccinated against Covid-19 as defined in Policy 129 Covid-19 Vaccination. This policy was suspended effective May 1 2022 but may be reinstated at any point in the future depending on public health guidelines and the recommendations of experts.
Employment Type
Full-Time
