IT Helpdesk Support Specialist

We are seeking our new IT Helpdesk Support Specialist to join the Axway team!

The IT Helpdesk Support Specialist is responsible for providing technical assistance and support related to computer systems software and hardware and maintaining our IT stock. They will be the first point of contact for IT-related issues working to identify research and resolve technical problems and act as an IT representative for the local offices and internal clients.

Key Responsibilities:

• Provide first-level support for incoming technical problems and service requests via tickets email chat and in-person requests from employees in a timely and professional manner.
• Accurately document track and maintain all issues and resolutions using the ticketing system.
• Assist in the setup installation and configuration of computer hardware software and peripherals.
• Troubleshoot and resolve technical issues related to computer systems software hardware and network problems remote and in-person
• Assist with setup and configuration of new employee workstations and accessories.
• Provide training and support to employees on the use of IT systems and applications.
• Collaborate with peers from different departments to resolve complex issues and perform physical intervention on local IT equipment when required by Network and/or System team.
• Maintain a high level of customer service to end users ensuring that all interactions are handled professionally and courteously.
• Develop and maintain technical knowledge and expertise in relevant IT areas.
• Create and maintain documentation of technical procedures processes and end-user guides.
• Maintain the IT stock up to date perform stock count actions at least once per year.
• Participate in IT projects and take initiatives when required.
• Perform other related duties as assigned.

Qualifications:

• Associate or bachelors degree in computer science Information Systems or a related field or equivalent work experience.
• 3 to 5 years experience in a helpdesk or technical support role in a multi-site international corporation.
• Strong knowledge of computer systems software and hardware Windows 10 Windows 11 MacOS
• Intune Jamf Jamf-Connect M365 administrator (Exchange Teams Outlook OneDrive SharePoint etc) Trellix/Defender (Antivirus) Global Protect (VPN) Microsoft EntraID administrator Active Directory on premise.
• Nice to have Linux OS basic knowledge Firewall rules creation and update configure Site to Site VPN.
• Excellent problem-solving and communication skills.
• Ability to work independently and as part of a team.
• Strong organizational and time management skills.
• Proficiency in Spanish and English
• Experience with ticketing systems and documentation practices.
• Certifications such as ITIL or similar are a plus.

Work Environment:Dynamic environment interacting with internal clients based in Madrid and occasionally in different locations in Europe. Work in hybrid mode possible but on-site presence required at least 3 days per week depending on the site structure.

This job description is not intended to be all-inclusive and may be subject to change as business needs evolve.

Company Overview

At Axway were more than a companywere a pioneer. For 25 years weve been empowering organizations to achieve digital transformation and unlock innovation. With a presence in 100 countries 11000 customers and a global team of over 1400 passionate professionals Axway is driving the future of enterprise integration.

Were on a mission to be the leaderin our space empowering our customers withsecure mission-critical softwareto manage and deliver impactful business outcomes from all theirdigital business interactions.

Why Axway

We believe in the power of togetherness. When youre part of Axway youre part of a culturally rich and globally connected community that thrives on exchanging ideas and tackling challenges head-on. Whether working remotely or onsite youll find camaraderie collaboration and the support of leadership to inspire you daily.

Here youll grow innovate and succeed because were better together. Each step forward in your personal journey is one we take as a team. Join us and lets accomplish extraordinary things together.

Axway is a proud member of 74Software. Learn more about how Axway is transforming the future: to shape the future Lets get startedbecause at Axway together we can. Together we will.

Axway is an AA and EEO employer

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