Call Center Technician
Call Center Technician
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1 Vacancy
Job Description
Overview
A career with Johnson County Government is more than just a job it is an opportunity to serve a diverse and expanding community in meaningful ways. We challenge ourselves to be a different kind of government because we care deeply about our community and each other. Committed to our shared values we provide excellent public service seeking always to improve ourselves and our organization. We offer wonderful benefits retirement plans wellness incentives a great organizational culture and much more! If youre searching for something more than just a job something akin to a calling then consider the challenge and opportunity of being a member of Johnson County Government!
Job Description
The Financial Management and Administration department is seeking a customer-focused Call Center Technician to serve as the first point of contact for phone and email inquiries while also supporting a variety of administrative functions.
First review of applications will begin on June 12 2025. Position will remain open until filled.
Responsibilities Include:
- Answers phones refers calls and customers; greets customers and gives standard information in response to phone email or in-person inquiries.
- Creates and maintains files both public and confidential; distributes reports and performs data entry into systems; types form letters labels mail merges and correspondence; proofreads information; schedules appointments meetings and other functions.
- Assists customers with completing routine forms when appropriate; collects forms and any supporting documents reviews for accuracy and completeness; copies collates and routes forms to appropriate locations or staff.
- Calculates and collects fees for payment; resolves a variety of basic customer complaints problems and billing disputes; completes preliminary audit of cash and checks collected.
We offer a comprehensive benefits package that supports your health well-being and work-life balance; be sure to explore all we have to offer here!
Job Requirements
Minimum Job Requirements:
High school diploma or equivalent is required. May require KS/MO drivers license depending on department or agency.
Johnson County Government requires reference/background screening for all positions. Specified criteria may vary by Department/Agency.
Preferred Job Requirements:
One year of customer service; one year of cashiering or money handling experience are preferred.
Education/Experience Substitutions:
Experience may be substituted for degree. Education may be substituted for experience.
Physical Environmental and Special Working Conditions:
Within sixty (60) days of hire employees (select DHE and EMS positions) must produce proof of immunization proof of immunity proof that immunization is medically contraindicated submit a written objection to immunization based upon a sincerely held religious belief or receive vaccination for the following: Measles Mumps and Rubella (MMR); Tetanus Diphtheria and Acellular Pertussis (TDAP); and Varicella (Chickenpox).
All County employees may be called upon to assist other departments in a declared emergency situation.
Required Experience:
IC
Employment Type
Full-Time
