Desktop Support Specialist
Desktop Support Specialist
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Job Description
Desktop Support Specialist
North- ONSITE Troy MI
What youll be doing:
- Manage and support ChromeOS Windows MacOS and Linux operating system releases software implementations images monitoring tools hardware ordering and configuration.
- Ensure systems hardware operating systems software systems and related procedures adhere to organizational values and guidelines.
- Administer Google Workspace NinjaOne and JAMF platforms to manage the deployment of hardware software and device configurations.
- Work with System Engineers to ensure reliable secure and integrated systems environments for ChromeOS Windows macOS and Linux systems.
- End user support of phone system hardware accessories and software.
- Manage daily support ticket queue and meet Service Level Objectives (SLOs) as defined by leadership and the business.
- Provide world-class service and support for business critical systems and customers.
- Demonstrate critical thinking skills troubleshooting and analysis to quickly and permanently resolve IT support incidents.
- Support anti-virus intrusion detection & prevention monitoring activities and perform thorough corrective action.
- Create and maintain support design and architectural documentation.
- Other duties as assigned.
What we need from you:
- HS Diploma; BA/BS in Technical related field preferred
- 3 years of technical deployment and administration experience ChromeOS Windows MacOS including support to end users in a mid-sized Enterprise environment (1000 users local and remote)
- Working knowledge of the following:
- ChromeOS Microsoft Windows 11 MacOS
- Telephony Systems Crowdstrike Google Workspace
- A strong innate sense of urgency
- Ability to interact with clients in a clear concise professional manner
- Strongly self-motivated and able to meet objectives with little or no direct supervision
- Able to make effective decisions in high-pressure situations with limited management escalation
- Strong troubleshooting skills
- Exceptional written and verbal communication skills
- Team player and self-driven
- Passionate about delivering quality results
- Rarely travel may be required to support remote subsidiaries
- Scheduled hours may change to meet the needs of the company
Hourly Pay Range: $21.00 to $30.00
Paywithin this range varies by work locationand on job-related knowledge skillsand experience. We look forward to discussing your salary expectations and our full total rewards offerings throughout the interview process.
What we offer:
We offer a comprehensive benefits package that enables our teams to live a life well lived both personally and professionally. Some of our perks include:
Medical Dental & Vision Coverage
Flexible Paid Time Off
401(k) Match
Mental Health Support & Well-Being Program
Paid Maternity & Paternity Leave
Education Assistance
Company-funded Lifestyle Spending Account
Please note: North is a US based company and this role is not eligible for current or future sponsorship.
Lets go North together.
Join our mission to build the largest suite of credit card processing and merchant services. Its one simple payment platform backed by the most diverse payment companies. From credit card processing to back-office management North points the way to smarter faster and just plain better payment solutions.
Who we are:
North and our family of companies are committed to helping entrepreneurs grow their businesses. As an end-to-end payment solutions company we provide everything business owners need to get paid whether they serve customers in a physical storefront online or both. We pride ourselves on being large enough to offer customized solutions to our enterprise-level clients while remaining agile enough to take an award-winning hands-on approach to personal service that our merchants wont find anywhere else.
Lets go North together! Our most important resource is our people. Join our diverse team of innovators and do-ers and make your mark on the future of payments technology. Were proud to offer benefits that help our team members further their overall well-being through unique initiatives that are both personally and professionally fulfilling.
At North we celebrate diversity and create an inclusive environment for everyone. We are an equal opportunity employer.
To learn more about North and our family of companies visit our website:
#LI
Required Experience:
Unclear Seniority
Employment Type
Full-Time
