Family Case Manager, Shelter

Are you a changemaker Come on INN!

Who Are We
Were an amazing team doing amazing things every day. Inn from the Cold is the largest organization in the Calgary region dedicated to supporting families experiencing a housing crisis.

At Inn from the Cold we offer more than a job; we provide an opportunity to make a profound impact on the lives of families in need. Our values guide us compassion accountability respect inclusivity courage and innovation. We are driven by our vision of a thriving community where every child and family has a safe and stable place to call home.

We prioritize people recognizing the uniqueness and worth of everyone who walks through our doors. Our commitment to reconciliation and equity is not just a statement; its a journey were dedicated to actively working alongside Indigenous peoples and marginalized communities to dismantle oppressive structures. As a trauma informed organization we create a safe and supportive environment promoting healing and resilience.

We are a multidisciplinary team united by a shared vision mission and values. Collaboration is at the heart of our work and we believe that diverse perspectives drive our success. It is this diversity and the respect and value we have for each other and our community that makes us stronger.

If this sounds like a place where you would want to work please review the position below to see if theres a fit with your skills and experience.

What Are We Looking For

• Position Title Family Case Manager Shelter
• Job Type Full time
• Department Integrated Support Services
• Reports to Senior Manager Integrated Support Services

Position Overview
We are seeking a passionate and dedicated Family Case Manager Shelter to join our team at Inn from the Cold. The Family Case Manager Shelter is dedicated to serving families from diverse backgrounds. The Shelter Family Case Manager Shelter plays a critical role in helping families navigate their journey from shelter toward stability self-sufficiency and permanent housing. By integrating culturally appropriate service and support this role strengthens family connections fosters healing and builds pathways to sustainable housing solutions.

What Youll Do

• Engage and build rapport with shelter families and meet with them regularly to provide support develop goals and monitor progress toward stable permanent housing
• Conduct intakes and complete assessments to evaluate client needs risks and strengths to work with the family in identifying short-term and long-term goals
• Develop and implement personalized case plans with the family that prioritize mutually agreed upon stable and permanent housing solutions
• Provide advocacy & resource navigation support to address barriers and assist families in accessing culturally relevant community resources housing programs employment services mental health support health care and financial assistance
• Ensure continuous communication and collaboration with Inn from the Cold teams to ensure families receive comprehensive wraparound support
• Collaborate with Inn colleagues to provide housing sustainability services including tax clinics family budget support employment workshops and secure legal identification
• Complete applications for Income Support Subsidized Housing and Fair Entry
• Develop and maintain a network of strong community partnerships and participate in community meetings as required
• Maintain accurate timely and confidential documentation of client interactions case notes case plans safety concerns and records of support and service referrals using HOMES Program Drive folders and Microsoft Teams

This position description reflects the general duties of the role however it is not intended to include all duties that may be inherent in the position. The Shelter Family Case Manager Shelter may be asked to perform other duties as required or assigned.

What You Bring to Our Mission

• Completion of a diploma or degree program related to social work family case management or human services is preferred
• Relevant and solid case management practice skills including issues related to homelessness and its impact on families
• Knowledge and experience of Indigenous cultures and worldview community and history
• Knowledge of trauma-informed and client-centered care with ability to respond to the complex needs of families in a family shelter setting
• Knowledge of housing-focused community resources services and support
• Current First Aid/CPR is required; Suicide Intervention (ASIST) Self-Harm and Crisis De-escalation training is an asset
• Proficient documentation including case notes and case plans and survey reporting skills using a client information management system (HOMES); solid understanding on confidentiality
• Computer literacy skills are required including the ability to use MS Office 365 and Teams
• Excellent communication problem-solving and teamwork skills
• Able to communicate effectively both verbally and in writing in the English language

What We Offer
We provide people with meaningful work and are committed to offering equitable benefits and total compensation to all staff including:

• Competitive salary where all employees are paid a living wage at minimum
• Focus on health and wellbeing including access to employer paid extended health benefits dental benefits annual health spending account and employer matched RRSP contributions
• Commitment to your mental wellbeing with free and confidential support through the Employee & Family Assistance Program
• Work life balance including paid vacation starting at three weeks wellness days and 12 paid statutory holidays
• Supportive and flexible work environment with ongoing training and development opportunities
• Potlucks celebrations employee engagement initiatives and plenty of fun
• Strong commitment to advancing reconciliation aligning with the calls to action of the Truth and Reconciliation Commission of Canada and the United Nations Declaration on the Rights of Indigenous Peoples
• Recognition that people are a combination of many intersecting identities; we work to cultivate an environment that welcomes the whole person and harnesses the strength in diversity creating a rich and inclusive workplace

Our Commitment
Join us in a workplace where your actions contribute to breaking down barriers fostering equity and creating a truly inclusive and antiracist space. At Inn from the Cold youre not just an employee but a crucial part of a community making a difference in the lives of those who need it most.

Diversity Equity and Inclusion: The INN is deeply committed to building a workplace where inclusion is valued and prioritized. We welcome and encourage applicants from diverse backgrounds and experiences. If you are passionate about our mission and can contribute to our team we encourage you to apply even if you dont meet every qualification listed. We value unique perspectives and are committed to building a team that represents a variety of talents and skills. We are proud to be an equal opportunity employer seeking to create a welcoming and diverse environment.

All qualified applicants will receive consideration for employment without regard to race colour religious beliefs gender gender identity or expression family status marital status sexual orientation place of origin source of income mental and physical disability age or veteran status.

Join Our Team
We are excited to hear from you! We invite you to join our movement to end family homelessness in our city. If you are passionate about making a difference and meet the qualifications above please submit your resume and cover letter by visiting our website here: successful candidate must satisfactorily complete a Police Information Check with Vulnerable Sector Search and a Child Intervention Record Check.

Application Deadline: Applications will be accepted until a successful candidate is found.

Inn from the Cold is committed to providing reasonable accommodations to qualified individuals with disabilities in the employment application process. To request an accommodation please contact us at before your interview.

Required Experience:

Senior IC