Development Engineer

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar yourejoining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dontjust talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.

The Global Service organization within our Americas Distribution & Service Division (ADSD) provides world-class support to Cat dealers across the globe.

Werecommittedto our customers who build a better world with our products services and solutions. We understand and show the value of why they should always choose us. Were exploring new ideas and opportunities innovatingto discover the breakthroughs necessary for tomorrows growth.

Through it all we are one team creating and delivering world-class components and solutions superior to the competition.Learn more about the Caterpillar Experience.

Job Summary

As a Development Engineer you will be responsible for developing Reuse and Salvage Guidelines and publish them in SIS. This entails working with the Internal product groups dealers and suppliers to help develop new guidelines to reduce Total Cost of Ownership (TCO) for the customers and promote sustainability. Additionally this role also manages R&S Parts Assurance Program extended coverage claims and ad-hoc strategic and continuous improvement projects.

Additional Info:

• This position requires the selected candidate to work full-time in the Peoria IL office.

• This position may be required to travel in the US or internationally to collaborate with the dealers product groups and vendors to develop new guidelines.

• Travel can be approximately 10% to 30% of working time.It may fluctuate from year to year depending on total projects scope.

• This position does not offer relocation assistance.

What You Will Do:

• Develop Reuse and Salvage guidelines collaborating with product groups dealers and vendors

• Warranty Claims Administration for the Parts Assurance Program.

  • Review claims submitted and drive prompt decision making to close claims within 60 days from date of submission.

  • Ensure program claims acceptance stays in acceptable levels to support sustained adoption of the assurance program.

• Review open guidelines request and collaborate with Product Groups to create business case and assign appropriate priorities working with the leadership

What You Have (Basic Requirements):

• Education: Position requires a bachelor or a technical degree; or 4 years equivalent work experience (mechanic/technician or technical writing)

• Problem Solving: Knowledge of approaches tools techniques for recognizing anticipating and resolving organizational operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.

• Technical Excellence: Effectively performs the technical job aspects continuously building knowledge and keeping up to date on technical and procedural job components.

• Customer / Dealer Focus: Solicits customer satisfaction feedback and acts on improvement opportunities. Researches and verifies customer needs and expectations.

• Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.

• Cat Tools Working Knowledge - PTC Creo Teamcenter SIS (Arbor text Content Management) PRWB (BoM) EDS (Engineering Data System) Visview

• SIS Authoring (Arbor text Management System) - tool used to publish developed guidelines

What Will Set You Apart (Preferred Skills):

• Relevant work experience developing new products or technical procedures

• Requires an understanding of basic Caterpillar engineering practices (prints 1E specifications EDS data)

• Capable of using a variety of complex systems/software to research product structures

• Experience in a mechanic/technician role

• Proven communications skills

• Proven project management skills

About Caterpillar

Caterpillar Inc. is the worlds leading manufacturer of construction and mining equipment off-highway diesel and natural gas engines industrial gas turbines and diesel-electric locomotives. For nearly 100 years weve been helping customers build a better more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services backed by our global dealer network provide exceptional value that helps customers succeed.

Summary Pay Range:

Compensation and benefits offered may vary depending on multiple individualized factors job level market locationjob-related knowledge skills individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

Subject to plan eligibility terms and guidelines. This is a summary list of benefits.

• Medical dental and vision benefits*

• Paid time off plan (Vacation Holidays Volunteer etc.)*

• 401(k) savings plans*

• Health Savings Account (HSA)*

• Flexible Spending Accounts (FSAs)*

• Health Lifestyle Programs*

• Employee Assistance Program*

• Voluntary Benefits and Employee Discounts*

• Career Development*

• Incentive bonus*

• Disability benefits

• Life Insurance

• Parental leave

• Adoption benefits

• Tuition Reimbursement

* These benefits also apply to part-time employees

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer Including Veterans and Individuals with Disabilities.

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