Technology Support III - Merchant Services
Technology Support III - Merchant Services
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Job Description
Propel operational success with your expertise in technology support and a commitment to continuous improvement.
As a Technology Support III team member in the Corporate Investment Bank you will ensure the operational stability availability and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot maintain identify escalate and resolve production service interruptions for all internally and externally developed systems leading to a seamless user experience.
Job responsibilities
- Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm
- Supports the day-to-day maintenance of the firms systems to ensure operational stability and availability
- Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools
- Identity issues for escalation and communication and provide solutions to the business and technology stakeholders
- Analyze complex situations and trends to anticipate and solve incident problem and change management in support of full stack technology systems applications or infrastructure
Required qualifications capabilities and skills
- 3 years of experience or equivalent expertise troubleshooting resolving and maintaining information technology services
- Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud
- Experience working knowledge of SQL and experience on Linux/Unix Apache tomcat SQL Perl Python and Shell scripting
- Experience in Application support / Production Management in the Banking and Financial services industry on Change Incident and Problem management
- Experience in observability and monitoring tools and techniques
- Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework
Preferred qualifications capabilities and skills
- Working understanding of public cloud
- Desirable experience on the AWS console environment and hands-on OpenSearch Grafana Datadog AWS monitoring S3 buckets lambda functions
- Self-Starter able to work independently manage team assigned projects that are delivered timely while also ensuring day-to-day tasks are completed
Employment Type
Full-Time
