Workplace & End User Experience Manager - Birmingham (511181)
Workplace & End User Experience Manager - Birmingham (511181)
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Job Description
Country: United Kingdom
City:Solihull
Req ID:511181
Job Type:Full Time Permanent
Workplace Type:Remote
Seniority Level:Mid-Senior Level
About CRH
We are CRH and we are committed to contributing to a more resilient and sustainable built environment. We understand the wider impact our businesses can make in supporting human activity. We continue to do this through the delivery of unique superior building materials and products for use in road and critical utility infrastructure commercial building projects and outdoor living solutions.
CRH (NYSE: CRH LSE: CRH) is the leading provider of building materials solutions that build connect and improve our world. Employing c.78500 people at c.3390 operating locations in 28 countries CRH has market leadership positions in both North America and Europe. As the essential partner for transportation and critical utility infrastructure projects complex non-residential construction and outdoor living solutions CRHs unique offering of materials products and value-added services helps to deliver a more resilient and sustainable built environment. The company is ranked among sector leaders by Environmental Social and Governance (ESG) rating agencies. A Fortune 500 company CRHs shares are listed on the NYSE and LSE.
Without you noticing our products we are everywhere you live work and relax.
Our project portfolio includes some of the most sustainable and cutting-edge building projects around the world. Think of the asphalt on the Silverstone Grand Prix Circuit the Paris Metro Rail project but also the Louis Vuitton Museum in Paris parts of the Burj Khalifa and the Kennedy Space Centre.
Learn more about us through the following Link.
Position Overview
The Workplace & End User Experience Manager is responsible for developing and managing our modern workplace strategy. This role ensures the delivery of an optimal user experience for all endpoint devices including the deployment and management of laptops desktops and virtual desktops. It plays a critical role in expanding the deployment of standard desktops and applications across Europe increasing control security and compliance for end-user devices and improving the digital workplace experience for users.This is a management level position which requires demonstrable technical knowledge excellent interpersonal skills and the ability to manage a team and processes effectively.
Key Tasks and Responsibilities
In this role youll:
- Develop and implement workplace technology strategies to enhance the user experience and support business objectives.
- Manage virtual desktop infrastructure (VDI) and endpoint solutions including laptops desktops and virtual desktops ensuring they meet organisational needs.
- Ensure the optimal user experience with workplace technologies focusing on usability performance and reliability.
- Standardise desktop builds to reduce the number of different images in use simplifying management and support.
- Oversee the deployment of updates and patching to endpoint devices such as Windows 11.
- Increase the level of control security and compliance for end-user devices adhering to industry standards and regulations.
- Improve the digital workplace experience for users ensuring their needs are met and issues are promptly addressed e.g. Mobile Devices.
- Increase visibility of the user estate ensuring accurate tracking and management of all endpoint devices.
- Collaborate with IT Leadership and other stakeholders to ensure alignment and support for workplace technology initiatives.
- Stay updated on the latest technologies and trends in workplace and user experience management incorporating relevant advancements into the organisations strategy.
Experience & qualifications
To be successful in this role youll need:
- Ideally a university degree in business information systems or a technical related subject.
- Demonstrable hands-on technical experience of working as part of an IT Operations team.
- Demonstrable management experience as part of an IT Operations team.
- Experience in a Workplace / End User device related role.
- Ideally experience of working in the construction materials / industrial manufacturing sector.
- Proven experience of working in a federated matrix model.
- Professional accreditations / certifications such as ITIL Azure Citrix etc.
- To be able to drive results consistently achieving objectives even under challenging circumstances driving yourself and others to accomplish goals.
- To be able to cultivate innovation creating new and better ways for the organisation to be successful.
- To have a strategic mindset seeing ahead to future possibilities and translating them into breakthrough strategies.
- To be able to attract and develop talent to meet the organisations goals and needs.
- To be resilient rebounding from setbacks and adversity when facing difficult situations.
- To be collaborative building partnerships and working collaboratively with others to meet shared objectives.
What CRH Offers You
A culture that values opportunity for growth development and internal promotion
Highly competitive salary package
Comprehensive secondary benefits
Significant contribution to your pension plan
Health and wellness programs including an on-site gym and fitness classes
Excellent opportunities to develop and progress with a global organization
Connect your future to CRH
We are curious to learn more about you. At CRH we believe our mutual differences contribute to the healthy productive and enjoyable workspace we create. Please introduce yourself and send us your application.
CRH is an equal opportunity employer. We are committed to creating an inclusive work environment for all employees and actively encourage applications from all sectors of the community.
Benefits listed above may vary depending on the nature of the employment with CRH and the country where you work.
Please note that we cannot accept any applications submitted through email for GDPR purposes. Candidates must apply through our job portal.
We do not accept candidate introductions for this position from recruitment agencies unless you have been instructed to do so by our recruitment team.
Required Experience:
Manager
Employment Type
Full-Time
