Technical Business Analyst
Technical Business Analyst
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Our Mission
At Ophelos we believe in a different way to deal with debt. One that puts empathy and understanding front and centre approaching our customers as individuals no matter what theyre going through.
For too long people in debt have borne the brunt of poor industry practices. Intimidating tactics time-consuming customer service and a one-size-fits-all approach that overlooks the reasons anyone can fall into debt in the first place. Meanwhile businesses suffer too. Poor customer experience translates to poor customer satisfaction high churn rates bad brand reputation and ultimately missed opportunities.
Thats why were taking a radically different approach. Pioneering an industry-first AI-native collections platform we build products that help individuals clear their debts in a way that suits them whilst providing businesses with an improved customer experience and game-changing insights into their customer base.
Since our launch in 2021 weve worked with some of the UKs leading companies including Octopus Scottish Power and Philips helping millions of people move toward a more stable debt-free future. In 2023 we were acquired by Intrum Europes biggest credit management service and have begun the next phase in our growth expansion into 17 European markets over the next two years.
The Role - Technical Business Analyst
We have ambitious goals to rollout Ophelos into multiple European markets by the end of 2025. You will be accountable for our onboarding process from a technical perspective. As a Technical Business Analyst you will partner closely with your wider Customer Success team as well as Ophelos Engineering Product and Data teams.
This role will be instrumental in ensuring a smooth and effective onboarding process for new clients from initial setup to managed service. Acting as a liaison between our clients and technical teams you will gather requirements design solutions and guide clients through each step of the onboarding process ensuring their expectations are met and our products are seamlessly integrated.
In this role youll get to:
- Act as a trusted technical advisor to clients become a product expert and conduct client demonstrations of the Ophelos platform.
- Gather technical requirements from clients create comprehensive Statements of Work.
- Communicate client needs to the product management team.
- Troubleshoot challenges clients face when setting up and provide technical guidance to ensure smooth integration.
- Build and maintain strong relationships to enhance client confidence and satisfaction.
- Develop tools collateral and enablement resources (with Product) to keep the Customer Success team technically proficient.
- Identify future client and customer needs and relay insights to product teams.
About you
We believe that no one is the finished article however some experience in the following is
important for this role:
- Technical implementation - proven experience in managing SaaS implementations for enterprise clients: gathering tech requirements drafting SoWs and troubleshooting integration challenges.
- Business to tech translation proven ability to simplify complex concepts for non-technical stakeholders.
- Client management strong communication and relationship-building skills.
- Problem-solving & collaboration ability to assess prioritise and resolve technical challenges while working with Product and Customer Success teams.
- Regulated environments experience in financial services or similar industries understanding compliance and regulatory constraints.
- Strong technical knowledge is required including data flows APIs and translating requirements into documentation.
- Experience with client-facing roles and gap analysis between product capabilities and client needs is important.
- Producing high-quality documentation is a key skill for prioritisation and decision-making.
Benefits
We are continually evolving our benefits package at Ophelos. We currently offer:
- PrivatehealthcarethroughVitality
- 500L&Dbudget
- Workingfromhomesetup
- Cashbackoncostsofthedentistopticiansandmore
- 25daysholiday
- FlexiblePublicHolidays(decidewhenyouwanttotaketimeoff)
- 20WorkfromAbroaddays
- FreeaccesstocounsellingsessionsthroughourEAP
- FlexibleWorkingarrangement-workfromhomeorfromtheoffice
- Cycletoworkscheme
- Companypension
Here at Ophelos we are committed to pay transparency. Thats why we share the salary range with every job posting.
Salary Range
55000 - 60000 GBP
About Our Team
Ophelos launched in June of 2021 backed by investors such as AlbionVC Connect Ventures and Fly Ventures. In 2023 we were acquired by Intrum Europes biggest credit management service. Our growing team has team helped build some of the worlds most successful businesses including the likes of Monzo Google Oracle ASAPP IBM and more in addition to pioneering innovative products sitting at the intersection of enterprise financial technology artificial intelligence and academia working with institutions such as Oxford University the University of Amsterdam and the University of Hong Kong.
Our Values
Supporting customers and businesses to improve their financial health is a long-term mission. Our company values act as our north star steering our every move as an organisation and are the backbone of our unique company culture. Our values and culture allow us to stay true to our larger purpose even as we continue to grow at a rapid pace.
Customers and Clients first We exist to help real people move through debt and to get clients paid back. This commitment drives how we design products deliver services and interact with customers and clients daily.
Dream big We have ambition and drive to succeed - were not just raising the bar were confidently asserting ourselves as the benchmark.
Get it done Were decisive and embrace a sense of urgency; we dont let opportunities get away from us. Wed rather act quickly and take informed risks iterating and learning as we go.
Win as one - We work as one team supporting each other and aiming for shared goals. At Ophelos the team isnt just individual departments - its all of us together. We challenge and support each other because we care about everyones growth and success.
Ophelos is committed to creating a diverse work environment and is proud to be an equal opportunity workplace providing equal employment and advancement opportunities to all team members. We are building an environment where every Ophelos team member can thrive feel a sense of belonging and do the best work of their careers. We value diversity and recruit hire and promote individuals solely based on talent qualifications competence and merit. We evaluate candidates without regard to race colour religion age sex sexual orientation gender identity national origin disability or other protected characteristics as required by law and as a matter of our company values.
GDPR Notice
When you apply to a job on this site the personal data contained in your application will be collected by Ophelos (Controller) which is located at 1 Finsbury Ave London EC2M 2PF and can be contacted by emailing Controllers data protection officer is Paul Chong who can be contacted at Your personal data will be processed for the purposes of managing Controllers recruitment related activities which include setting up and conducting interviews and tests for applicants evaluating and assessing the results thereto and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by the Controller which are the solicitation evaluation and selection of applicants for employment.
Your personal data will be shared with Greenhouse Software Inc. a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controllers behalf. Accordingly if you are located outside of the United States your personal data will be transferred to the United States once you submit it through this site. Because the European Union Commission has determined that United States data privacy laws do not ensure an adequate level of protection for personal data collected from EU data subjects the transfer will be subject to appropriate additional safeguards under. You can obtain a copy of the standard contractual clauses by contacting us at
Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment. Under the GDPR you have the right to request access to your personal data to request that your personal data be rectified or erased and to request that processing of your personal data be restricted. You also have to right to data portability. In addition you may lodge a complaint with an EU supervisory authority.
Required Experience:
IC
Employment Type
Full Time
