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At TELUS Health our Incident Management team is committed to delivering top-tier customer service across our diverse lines of business. We offer critical support for front-line teams dealing with TELUS-owned infrastructure issues ensuring comprehensive communication so stakeholders are consistently updated on incident status. By partnering with resolver groups we guarantee rapid solutions to ongoing challenges.
As a Senior Technical Service Agent within the Incident Management Team your role is pivotal to fostering collaboration across varying stakeholder groups providing advanced support mentorship and feedback to front-line team members. Your efforts will culminate in enhanced customer satisfaction and operational excellence while ensuring leadership is up-to-date on current infrastructure challenges.
Key Responsibilities:
Required Experience Skills & Competencies:
Internal Requirements:
TELUS Values:
We value our customers and communities embracing change and innovating courageously. Success at TELUS comes through spirited teamwork focusing on shared growth.
Youre the Missing Piece of the Puzzle:
Great-to-haves:
Required Experience:
Unclear Seniority
Full-Time