Driver Safety System Advisor

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar yourejoining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dontjust talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.

The Driver Safety System (DSS) is a technology designed to detect operator fatigue and distraction events and the system alerts the operator the moment the fatigue or distraction is detected and nudges them back to alertness. The DSS Monitoring Center classifies events from over 250 sites around the globe and our team intervenes when necessary to ensure operator and mine site safety.
As a Driver Safety System Advisor you will provide safety services on a global scale! You will evaluate system data and video clips related to operator fatigue and distraction events apply applicable event classifications and contact customer site to report safety issues when necessary.

We currently have two open positions available:

Day Shift: 7:00 AM 7:00 PM

Night Shift: 7:00 PM 7:00 AM

Both shifts are 12 hours and follow a rotating schedule which includes some weekends and holidays. If youre reliable flexible and ready to join a dynamic team wed love to hear from you!

What you will do:
Use of third-party software to evaluate safety related videos and equipment health classify events and record actions taken.
Maintain working knowledge of the three DSS event classification matrices.
Provide timely verbal communication to customer when necessary to intervene during live safety events
Use language translation software and/or service when needed to communicate in the customers local language.
Build collaborative relationships with fellow safety advisors and participate in real time team discussions on event classifications.
Participate in regularly scheduled team meetings.
Maintain minimum department required Key Performance Indicators (KPI) - Accuracy and Response time.

What skills you will have:

Quality Management: Experience working in customer service safety call center or inspection fields. Familiarity with safety monitoring and reporting. Basic understanding of quality principles (auditing random sampling document control).

Accuracy and Attention to Detail: Understanding the necessity and value of accuracy; ability to complete tasks with high levels of precision. Demonstrated attention to detail (Inspection Auditing Proofreading).

Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment. Good communication interpersonal and teamwork skills.

Flexibility and Adaptability: Knowledge of successful approaches and techniques for dealing with change; ability to adapt to a changing environment and be comfortable with to work with a diverse group of employees and customers.

Top candidates will also have:

Bachelors degree in an operation or business-related discipline.

Mining industry experience.

Experience with Lean quality principals.

Multilingual (any language)

Additional Information:
This position requires the candidateto work full-time in the Peoria IL office.
Domestic relocation is not available.
Sponsorship is not available.

Summary Pay Range:

Compensation and benefits offered may vary depending on multiple individualized factors job level market locationjob-related knowledge skills individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

Subject to plan eligibility terms and guidelines. This is a summary list of benefits.

• Medical dental and vision benefits*

• Paid time off plan (Vacation Holidays Volunteer etc.)*

• 401(k) savings plans*

• Health Savings Account (HSA)*

• Flexible Spending Accounts (FSAs)*

• Health Lifestyle Programs*

• Employee Assistance Program*

• Voluntary Benefits and Employee Discounts*

• Career Development*

• Incentive bonus*

• Disability benefits

• Life Insurance

• Parental leave

• Adoption benefits

• Tuition Reimbursement

* These benefits also apply to part-time employees

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer Including Veterans and Individuals with Disabilities.

Not ready to apply Join our Talent Community.