Team Leader RPT
Team Leader RPT
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Job Description
This opportunity is available to Internal Applicants
Position Summary:
The Team Leader will represent and ensure the highest level of visitor satisfaction service and experience on the Garden grounds. Support VE leadership and Attendants on duty.
Specific Duties & Responsibilities:
- Provide visitors and Attendants with accurate and real-time information
- Consistently uphold standards of excellence and make the visitor experience a top priority
- Be responsible for your designated post/sector. Provide post/sector with necessary supplies. Keep it clean presentable and operational
- Remain visible and approachable at all times in high visitation areas
- Perform current Attendant and or Tram driver duties as required
- Work closely with leadership to ensure the highest standards of service are achieved
- Liaise with leadership on duty to achieve resolution to visitor challenges and staff inquiries
- Be the point person for leadership staff. Notify leadership immediately as issues arise such as broken equipment mishaps in restrooms erroneous signage malfunctions etc
- Monitor staff breaks. Breaks begin at 11a and should be performed in the order assigned
- Participate fully in morning meetings training sessions programs and staff assignments i.e. presentations tours
- Perform other duties as assigned by leadership
Qualifications:
- Minimum 6 months as a VE Attendant or Tram driver
- Extensive knowledge of NYBG geography and plant collections
- Available to work weekends weekdays holidays and some evenings
- Previous customer service experience required
- Excellent communication skills
- Fluency in English required
Physical Demands & Work Environment:
While performing the duties of this position the employee is required to at minimum
- Work outdoors under a variety of weather conditions
- Stand and or/sit for long periods
- Move up to 25lbs
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
Baseline Work Schedule:
24 hours per week (minimum)
Pay Rate: $ 20 an hour
If you require an accommodation for any part of the application process please notify the Human Resources department atemailprotected.
EOE/BIPOC/F/Persons with disabilities/Veterans
Employment Type
Part-Time
