Customer Service Associate
Customer Service Associate
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Job Description
Job Description
SALES CONSULTANT:
We are seeking an energetic Customer Service Sales Consultant to deliver fast friendly and knowledgeable service by actively seeking out customers in the store to assess their needs and provide assistance. Sales associates have an emphasis on department and product knowledge providing information on product features and knowing related items to sell an entire project.
RESPONSIBILITIES:
- Customer Assistance: Greet customers understand their needs and provide guidance and recommendations on products or services.
- Sales Generation: Actively engaging with customers to promote and sell products meeting or exceeding sales targets and quotas.
- Product Knowledge: Developing a comprehensive understanding of the products or services offered by the company including features benefits and pricing.
- Customer Service: Ensuring a positive customer experience by addressing inquiries resolving complaints and providing post-sales support.
- Merchandising: Participating in visual merchandising activities such as organizing and displaying products in an appealing and organized manner.
- Stock Management: Monitoring inventory levels restocking shelves and conducting regular inventory checks to ensure product availability.
- Cash Handling: Processing transactions accurately including cash credit card or other payment methods and maintaining proper cash register procedures.
- Team Collaboration: Collaborating with team members and other departments to ensure a cohesive and efficient work environment.
- Product Training: Participating in training programs and staying updated on product knowledge and industry trends.
MINIMUM QUALIFICATIONS:
- Communication Skills: Excellent verbal and written communication skills to effectively interact with customers and provide product information.
- Customer Focus: A strong customer service orientation with the ability to understand and meet customer needs.
- Sales Skills: Basic sales techniques and the ability to identify opportunities to upsell or cross-sell products.
- Product Knowledge: Familiarity with the products or services being offered or the ability to quickly learn and retain product information.
- Teamwork: The ability to work collaboratively with colleagues to achieve sales and customer service goals.
- Adaptability: Flexibility to work in a fast-paced retail environment and adapt to changing priorities or situations.
- Organizational Skills: Strong organizational and time management skills to handle multiple tasks and prioritize responsibilities.
- Integrity: Displaying honesty trustworthiness and ethical conduct when dealing with customers and handling financial transactions
- Ability to speak SPANISH a plus
WHAT WE OFFER:
-Competitive base salary plus commission and benefits
-Attractive sales bonus structure
-Paid vacation
-Committed and active management team
-Family-friendly inclusive work environment
-Opportunities for career advancement and mentorship
Job Type: Full-time
Benefits:
- 401(k)
- Health insurance
- Paid time off
- Vacation Pay
- Sick Pay
Schedule:
- 8-hour shift
- Day shift
- Overtime
- Weekends are mandatory on a rotating basis
Supplemental Pay:
- Commission pay
Ability to commute/relocate:
- Atlanta GA: Reliably commute or planning to relocate before starting work (Required)
Required Experience:
IC
Employment Type
Full-Time
