Direct Services Supervisor
Direct Services Supervisor
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Position Details:
- Hours: M-F 8am to 4pm with on-call rotation
- Salary : $58000/yr
Key Responsibilities:
- Supportand guidedepartment staff through daily work activities and projects.
- Monitorand assessemployee performance to ensure maximum productivity; identifying and addressing areas that need improvement to ensure that goals deadlines and performance standards are met.
- Monitorand evaluatethe quality of services provided to survivors to ensure employee performance and services are provided in alignment with standards and regulations.
- Supportstaff through routine and continuous feedback monthly supervision and case review opportunities.
- Createand managecrisis schedules to ensure24-hour coverage of department services.
- Developstaff through training and skill development opportunities.
- Documentemployee performance for positive recognition and areas of improvement.
- Collectand recordservice data and submit reports as required.
- Providesupport for crisis services includinghotline crisis intervention accompaniments information & referrals intakes and other services as may be required.
- Attend community and state coalition meetings related to domestic violence and sexual assault.
- Performon-call supervisory responsibilities as assigned including overnight shifts weekends and holidays.
Position Requirements:
- Bachelors degree in human services or related field OR Associates degree with at least 2 years experience in a management role or in a crisis-related organization
- Previous experience in a supervisor role managing staff performance a MUST
- Advanced verbal and written communication skills along with developed emotional intelligence
- Demonstrated knowledge and application of leadership skills
- Strong organizational skills with distinct attention to detail
- Ability to resolve complaints and issues while maintaining a professional and calm disposition
- Ability to multi-task adapt and be flexible based on the demands of a rapidly changing environment
- Proficient to advanced computer skills
- Ability to obtain Child Abuse State Police and FBI clearances
- Knowledge of Dauphin County community resources a PLUS
- Valid drivers license clean driving history and personal transportation required. Evidence of insurability may also be required.
- Medical Dental & Vision Insurance
- Employee Assistance Program
- Flexible Spending Account
- Life Insurance Short & Long Term Disability Insurance
- Generous Paid Time Off
- Pension Retirement Plan
- 11 Paid Holidays
Required Experience:
Manager
Employment Type
Full-Time
