drjobs Direct Services Supervisor

Direct Services Supervisor

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1 Vacancy
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Job Location drjobs

Harrisburg, PA - USA

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

The YWCA Greater Harrisburg is seeking an experienced supervisor/leader motivated to transform the lives of survivors of domestic violence sexual assault and human trafficking. The Direct Services Supervisor offers an exciting opportunity for a proven leader who seeks a sense of purpose and meaning to advance the YWCAs vision of creating just communities while working for a cause greater than oneself.

Position Details:
  • Hours: M-F 8am to 4pm with on-call rotation
  • Salary : $58000/yr

Key Responsibilities:
  • Supportand guidedepartment staff through daily work activities and projects.
  • Monitorand assessemployee performance to ensure maximum productivity; identifying and addressing areas that need improvement to ensure that goals deadlines and performance standards are met.
  • Monitorand evaluatethe quality of services provided to survivors to ensure employee performance and services are provided in alignment with standards and regulations.
  • Supportstaff through routine and continuous feedback monthly supervision and case review opportunities.
  • Createand managecrisis schedules to ensure24-hour coverage of department services.
  • Developstaff through training and skill development opportunities.
  • Documentemployee performance for positive recognition and areas of improvement.
  • Collectand recordservice data and submit reports as required.
  • Providesupport for crisis services includinghotline crisis intervention accompaniments information & referrals intakes and other services as may be required.
  • Attend community and state coalition meetings related to domestic violence and sexual assault.
  • Performon-call supervisory responsibilities as assigned including overnight shifts weekends and holidays.

Position Requirements:
  • Bachelors degree in human services or related field OR Associates degree with at least 2 years experience in a management role or in a crisis-related organization
  • Previous experience in a supervisor role managing staff performance a MUST
  • Advanced verbal and written communication skills along with developed emotional intelligence
  • Demonstrated knowledge and application of leadership skills
  • Strong organizational skills with distinct attention to detail
  • Ability to resolve complaints and issues while maintaining a professional and calm disposition
  • Ability to multi-task adapt and be flexible based on the demands of a rapidly changing environment
  • Proficient to advanced computer skills
  • Ability to obtain Child Abuse State Police and FBI clearances
  • Knowledge of Dauphin County community resources a PLUS
  • Valid drivers license clean driving history and personal transportation required. Evidence of insurability may also be required.
Our Awesome Benefits Include:
  • Medical Dental & Vision Insurance
  • Employee Assistance Program
  • Flexible Spending Account
  • Life Insurance Short & Long Term Disability Insurance
  • Generous Paid Time Off
  • Pension Retirement Plan
  • 11 Paid Holidays

Required Experience:

Manager

Employment Type

Full-Time

Company Industry

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