Customer Service Representative (79680)
Customer Service Representative (79680)
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Job Description
We are seeking a proactive and detail-oriented Customer Service Representative (Internal Job Title is Service Operations Executive to join our logistics service team and play a key role in delivering effective support for logistics services and the sales teams.
Reporting to the Logistic Services Leader and working in a team of 14 your efforts will contribute to achieving key services ensuring customer-centric solutions for Lions supply chain. You will be instrumental in supporting both our national on-premise and field sales teams in achieving their strategic and tactical goals all while maintaining a world-class customer-oriented supply chain at optimal costs.
This is a Permanent Full Time position based in our Sydney CBD office this position offers a hybrid working model which allows you to work 2 days at home and 3 days in the office.
Key Responsibilities:
- Order Intake and Processing:Efficiently manage order intake through SAP and CRM ensuring accurate processing confirmations and ongoing support.
- Proactive Keg and Product Return Management:Take ownership of keg and product return management ensuring smooth operations and minimizing disruptions to service.
- SAP Utilization and Daily Cut-off Management:Leverage SAP tools to ensure effective daily cut-offs are run and monitor order flow for any discrepancies.
- Order Reallocation and Stock Management:Proactively manage order reallocations during stock outages creating allocations and restrictions as necessary. Work closely with the Sales Communication team to communicate stock management updates.
- SAP Transactional Activities:Perform a variety of SAP transactional activities including order creation adjustments releasing and invoice processing ensuring data accuracy at all times.
- Issue Escalation and Risk Management:Identify and escalate any issues that could lead to service failures or increased costs acting swiftly to mitigate risks.
- Root Cause Analysis and Continuous Improvement:Support problem-solving and root cause analysis efforts alongside the broader Supply Chain team contributing to continuous process improvements and operational efficiency.
- Inventory Support (if required):Assist in undertaking inventory management processes when needed to ensure stock levels are optimized.
Key Requirements:
- Knowledge and experience in SAP is highly desirable
- Detail-oriented with a focus on accuracy in order processing and inventory management
- Excellent communication and problem-solving skills
- Ability to work collaboratively within a team and across multiple departments
- A proactive can-do attitude with the ability to handle escalated issues effectively
- Previous experience in logistics supply chain or sales operations is highly advantageous
Required Experience:
Unclear Seniority
Employment Type
Full Time
