General Manager Client Experience
General Manager Client Experience
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Job Description
Opportunity:
Role: Permanent Full time or Part Time (0.8)
Location: Dandenong
Are you passionate about working in the Disability Sector
Do you embody our values of Integrity Connectedness Individuality and Courage
Be a part of something meaningful!
About Us:
The Bridge is a progressive not-for-profit organisation delivering services to people with disability and from disadvantaged backgrounds throughout the south-eastern and northern Melbourne community. We promote the right to equal opportunity with our overall aim being to increase access for our participants and provide support for them to achieve their goals. Our services include opportunities regarding employment NDIS Plan management via Support Coordinators respite and recreation; social and community participation and building life skills. Our mission is to support and advocate for individuals through education employment life experiences social and community connections. If this resonates with you read on!
About You:
We are seeking a dedicated and experienced General Manager Client Experience to join our team. The successful candidate will be responsible for overseeing all aspects of client experience ensuring that our clients and their carers receive the highest level of service and support. This role requires strong leadership skills with a deep understanding of client-centred practices and a passion for making a positive impact in the community.
Role Responsibilities:
- Develop and implement strategies to enhance client experience
- Oversee client relations to ensure timely and effective communication with clients
- Monitor client feedback and satisfaction levels implementing improvements as needed
- Collaborate with other departments to ensure seamless client interactions
- Analyse data on client interactions to identify trends and opportunities for improvement
- Lead cross-functional collaboration with business units to ensure a consistent and positive experience
Essential Selection Criteria:
- Post-graduate extensive management/leadership/marketing experience in customer or client experience preferably in health community services or other service-driven sectors.
- Strong knowledge of customer journey mapping strategy and quality frameworks.
- Exceptional communication and stakeholder engagement skills.
- Demonstrated success in leading cultural and operational change.
- A people-first mindset with a commitment to diversity inclusion and service excellence.
Desirable:
- Degree in business administration marketing communications or a related field.
- Executive experience in the human services sector.
Why Join Us:
- Lead impactful work that directly benefits communities
- Working alongside a knowledgeable passionate and supportive leaders and team
- A commitment to your professional growth
- Flexible Working Arrangements
- NFP salary packaging options up to $15900 for living expenses and $2650 for entertainment per year
- 17.5% leave loading
- Access to free Employee Assistance/Wellbeing Program
- Birthday Leave
- Paid Parental Leave
- Laptop
Apply Now:
If you meet the qualifications above and are passionate about shaping exceptional experiences for clients in need we encourage you to apply for this exciting opportunity by submitting your cover letter and resume.
Please also note that appointment to the position is subject to several checks including two satisfactory professional reference checks and is only available to Australian residents or to those who hold the right to work in Australia. It is also a requirement of this position to acquire and maintain NDIS Worker Screening Check clearance throughout employment with our organisation.
The opportunity to apply for this position will close as of Friday 20th June 2025. Please note we may contact candidates for interview prior to the closing date.
If you have any further enquiries or questions please reach out to our People and Capability Partners via details below:
E: P:
Required Experience:
Director
Employment Type
Full-Time
