Outreach Specialist
Outreach Specialist
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Job Description
Anticipated End Date:
Position Title:
Outreach SpecialistJob Description:
Outreach Specialist
Location : This field-based role enables associates to primarily operate in the field traveling to client sites or designated locations as their role requires with occasional office attendance for meetings or training. This approach ensures flexibility responsiveness to client needs and direct hands-on engagement. We are seeking candidates that reside in the Fresno and/or Madera California area.
The Outreach Specialist is responsible for serving as the initial and main point of Field contact between the Company and current and potential members.
How you will make an impact:
- Responds to telephone written and in-person inquiries and initiates steps to assist regarding issues relating to content or interpretation of benefits policies and procedures.
- Provides timely and accurate resolution of inquiries and issues regarding benefits services and policies.
- Supports and promotes State Sponsored Programs through participation in community events.
- Represents State Sponsored Programs in community collaborations.
- Supports member access to care through home visits processing of reports and distribution of collateral materials.
- Performs new member orientations.
- Provides superior quality outcomes by taking ownership of issues to ensure timely resolution or follow-up.
- Provides superior professional and courteous service to customers.
- Comprehends the various cultural and linguistic needs of the Medicaid and SCHIP population knowledge of the various health and social services available in the assigned region with a special emphasis on services offered by community based organizations ability to work professionally with the companys associates community-based organizations providers and plan members.
Minimum Requirements:
- Requires HS Diploma or equivalent and a minimum of 1 year of customer service experience or any combination of education and experience that would provide an equivalent background.
Preferred Skills Capabilities & Experiences:
- Understanding of the basic principles of managed care and the concepts of publicly financed health insurance such as Medicaid and SCHIP programs is preferred.
- For Medicaid business units a Community Health Worker Certification must be obtained in the first 6 months of employment.
- Relationships with the community being served and desire to help.
- Valid drivers license highly preferred.
- Reliable means of transportation.
- Ability to travel locally.
For candidates working in person or virtually in the below location(s) the salary* range for this specific position is $22.13/hr to $33.20/hr.
Location: California
In addition to your salary Elevance Health offers benefits such as a comprehensive benefits package incentive and recognition programs equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate non-discriminatory factors set by the Company. The Company is fully committed to ensuring equal pay opportunities for equal work regardless of gender race or any other category protected by federal state and local pay equity laws.
* The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location work experience education and/or skill level. Even within the range the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is considered to be wages or compensation until such amount is earned vested and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus commission benefits or any other form of compensation and benefits that are allocable to a particular employee remains in the Companys sole discretion unless and until paid and may be modified at the Companys sole discretion consistent with the law.
Job Level:
Non-Management Non-ExemptWorkshift:
1st Shift (United States of America)Job Family:
CUS > Care RepsPlease be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes including those submitted to hiring managers are deemed to be the property of Elevance Health.
Who We Are
Elevance Health is a health company dedicated to improving lives and communities and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.
How We Work
At Elevance Health we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy power our business outcomes and drive our shared success - for our consumers our associates our communities and our business.
We offer a range of market-competitive total rewards that include merit increases paid holidays Paid Time Off and incentive bonus programs (unless covered by a collective bargaining agreement) medical dental vision short and long term disability benefits 401(k) match stock purchase plan life insurance wellness programs and financial education resources to name a few.
Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager associates are required to work at an Elevance Health location at least once per week and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.
The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal state and local laws.
Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age citizenship status color creed disability ethnicity genetic information gender (including gender identity and gender expression) marital status national origin race religion sex sexual orientation veteran status or any other status or condition protected by applicable federal state or local laws. Applicants who require accommodation to participate in the job application process may contact for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal state and local laws including but not limited to the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
