A Day in the Life:

The essential functions of this role are:

• Oversee day-to-day operations including branch opening and closing procedures.
• Achieve results by maximizing productivity and analyzing customer volume to forecast staffing needs accurately.
• Complete daily and weekly required reports and submit them to the required lines of business.
• Maintain effective working relationships with all lines of business.
• Communicate and escalate property management issues.
• Clarify enforce support and provide guidance to branch staff in the interpretation and implementation of BMV policies and procedures.
• Verify for accuracy and approve weekly payroll reports for each branch.
• Provide best-in-class customer service and facilitate resolution for all customer issues.
• Ensure training development evaluation and discipline of branch staff are completed per agency policies and operating guidelines.
• Conduct meetings with branch staff and attend required agency meetings.
• Ensure the accuracy of customer transactions reporting deposit procedures and tasks associated with branch operations.
• Maintain agency goal for Customer Experience Time.
• Maintain effective levels of all BMV products and office supplies while monitoring and serializing inventory.
• Recruit select onboard and train employees to ensure role responsibilities and expectations are clearly understood while providing opportunities to continue professional development.
• Set expectations measure progress provide ongoing feedback and evaluate the performance of employees. Ensure work adheres to quality standards deadlines and proper procedures.

The job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee. Other duties responsibilities and activities may change or be assigned at any time.

This position is exempt from overtime compensation for additional work hours which may be required to complete essential functions or other assigned work. Exempt employees may work more than 75 hours in a pay period without additional compensation and must report a minimum of 75 hours per pay period of work hours and/or paid leave taken to receive their base biweekly salary.

What Youll Need for Success:

The ideal candidate in this role should minimally have either

• an Associates Degree and 1 year of experience or
• a High School Diploma or HSE diploma and 3 years of experience.

Related certifications and coursework may be considered for education or experience.

• Ability to interact and verbally communicate with diverse employees and customers ability to communicate on a one-on-one basis and in groups.
• Ability to manage people experienced in managing people/teams.
• Ability to successfully address customer concerns.
• Creative problem solving and utilizing good judgment.
• Ability to apply fundamental cash management and accounting principles.
• Proficient computer skills including working knowledge of Microsoft Word Microsoft Excel and e-mail systems.
• Ability to become proficient in the agencys operating system.
• Ability to multitask in a fast-paced environment.
• Ability to travel up to 20 percent of the time to branch locations training or branch-related community activities.
• Ability to delegate work set clear direction and manage workflow.
• Ability to effectively give feedback provide guidance or corrective action coach and develop employee skillsets.
• Able to perform essential functions with or without reasonable accommodation.

Supervisory Responsibilities/Direct Reports: