drjobs WFMS POD Lead

WFMS POD Lead

Employer Active

1 Vacancy
drjobs

Job Alert

You will be updated with latest job alerts via email
Valid email field required
Send jobs
Send me jobs like this
drjobs

Job Alert

You will be updated with latest job alerts via email

Valid email field required
Send jobs
Job Location drjobs

Coral Springs, FL - USA

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Calling all innovators find your future at Fiserv.

Were Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world. We connect financial institutions corporations merchants and consumers to one another millions of times a day quickly reliably and securely. Any time you swipe your credit card pay through a mobile app or withdraw money from the bank were involved. If you want to make an impact on a global scale come make a difference at Fiserv.

Job Title

WFMS POD Lead

What does a Great WFMS POD Lead do at Fiserv

As a Team Lead for Wells Fargo Merchant Service PST Account Advisors at Fiserv you will play a crucial role in driving merchant satisfaction and retention within our team. You will be responsible for overseeing a team managing a portfolio of 250 household merchant accounts ensuring seamless operations and exceptional customer service. Your leadership will foster a collaborative environment helping your team excel in handling complex investigations and positively influencing customer satisfaction.

What You Will Do:

  • Supervise a team managing 250 merchant accounts ensuring full accountability and ownership over account activities.
  • Provide ongoing support to team members dealing with inquiries related to pricing products services chargebacks complaints billing disputes and equipment troubleshooting.
  • Monitor and assist with identifying and resolving processing issues including interchange qualification chargebacks and billing investigations.
  • Ensure the team performs account maintenance tasks facilitates PCI compliance addresses product queries and provides troubleshooting assistance for terminal products.
  • Conduct terminal downloads offer training for new and existing customers and ensure the team is equipped to manage equipment-related needs effectively.
  • Oversee bi-monthly and annual household reviews focusing on interchange qualification and chargeback trends while encouraging team participation in these evaluations.
  • Enable your team to educate merchants about all aspects of Merchant Services and compliance requirements.
  • Assist team members in engaging in pricing and contract negotiations using WFMS proprietary tools.
  • Work alongside security and risk management teams to oversee reserves fraud management and portfolio financials.

What You Will Need to Have:

  • High school graduate/GED
  • Minimum 2 years experience in account management
  • 2 years customer service experience specifically in dealing with merchants
  • Strong leadership communication and organizational skills
  • Availability to work Monday-Friday 10:30 am - 7:30 pm

What Would Be Great to Have:

  • Familiarity with MSA Remedy Client Line Business Track Merchant Manager Microsoft Teams Excel and FDPOS.
  • Technical expertise to assist team members with troubleshooting equipment.
  • 4 years of experience in Merchant Services or Customer Service.

This role is not eligible to be performed in Colorado California District of Columbia Hawaii Illinois Maryland Minnesota New Jersey New York Nevada Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individuals status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv. Please:

  • Apply using your legal name
  • Complete the step-by-step profile and attach your resume (either is acceptable both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity sexual orientation age disability protected veteran status or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process please contact. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiservs Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

Employment Type

Full-Time

About Company

Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.