Service Now Supervisor (16987)
Service Now Supervisor (16987)
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1 Vacancy
Job Description
Location: Oak Ridge TN
Job Title: Service Now Supervisor
Career Level From: Supervisor
Career Level To:
Organization: Y-12 IT Service Management ()
Job Specialty: Business Analysis
What Youll Do
A career at CNS can offer you the opportunity to make a personal impact on our nation. We recognize that excellent employees are absolutely critical for mission success and to achieve that goal we are seeking a proven leader and experienced Service Now developer to help improve and optimize our mission critical systems. We are looking for you to apply your expertise through technical design application development and implementation on mission critical systems. Help protect our national security interests at Y-12 and have a career with a purpose!
CNS is seeking a Service Now Development Supervisor to join and lead the team that supports our ServiceNow (SNOW) system. We are looking for self-motivated individuals who are passionate about designing robust maintainable and innovative solutions to software and user interface needs. Responsibilities include overseeing a small team of developers providing technical direction to junior developers helping to translate business needs into SNOW solutions maintaining and enhancing existing solutions debugging production issues and customizing delivered functionality. We welcome you to apply and join our collaborative well-established development team.
Specific Job Responsibilities
- Lead technical projects through effective communication with peers customers and management.
- Independently consult with clients and analyze current CNS business requirements needs and services.
- Analyze business systems to determine most efficient effective solutions in the specific context of the ServiceNow implementations.
- Coordinates the business requirements with the available service delivery model define new requirements and lead delivery of new capabilities.
- Lead and assist in all aspects of service implementation and delivery including design configuration development deployment and support.
- Keep pace with technical advancements with the ServiceNow platform and related technologies and provide leadership in their application areas to meet CNS business needs.
- Incorporate new technologies as appropriate.
- Lead efforts to define functional requirements; conduct detailed analysis of alternative solutions and make/buy options; design complex system enhancements and interfaces; develop prototype systems to refine design and requirements; document design and detailed specifications; develop data models and related data structures; plan for configuration control testing security and quality assurance.
- Lead and assist in all aspects of software delivery model; Design Development Validation Delivery Maintenance.
- Serve as technical staff advisor for complex projects tasks or functions.
- Perform system test and validations; verify system expectations and requirements; ensure system operation; perform enhancements and improvements.
- Ensure that all appropriate procedures are developed and followed in a routine basis.
- Ensure that all appropriate operating procedures contingency plans and security policies are developed and followed on a routine basis.
- Ensure solutions are well-engineered optimized operable and maintainable while also ensuring adherence to defined project management policies change management guidelines cyber security requirements and software quality assurance processes.
- Interface with IT project management to deliver solutions on schedule and within budget.
- Manage and assign work within the ITSM Service Now team.
- Review and approve time of direct reports.
- Create performance goals for supervised employees and provide with performance reviews.
- Training of new employees
What You Can Expect
- Meaningful work and unique opportunities to support missions vital to national and global security
- Top-notch dedicated colleagues
- Generous pay and benefits with a stable organization
- Career advancement and professional development programs
- Work-life balance fostered through flexible work options and wellness initiatives
Minimum Job Requirements
- Bachelors degree in engineering/science/information technology discipline: Minimum 5years of relevant experience.
- Thirteen or more years of education and/or relevant experience may be considered to satisfy educational and years of experience requirements for this posting.
Preferred Job Requirements
- At least 5 or more years of experience in software development database development web technology and current business systems used by CNS.
- Experience with Cloud computing
- Knowledge of the following programming languages is highly desirable: .Net AJAX HTML5 XML JavaScript and CSS3
- Demonstrated success leading in a team environment.
- Strong analytical and problem-solving skills.
- Effective oral and written communication skills.
- Experience with ITIL processes and agile development.
Why Y-12
Notes
CNS is a drug-free workplace. Candidates accepting a job offer will be required to pass a pre-placement physical drug screening and background investigation. As an employee you may be required to receive and maintain a security clearance from the United States Department of Energy in order to meet eligibility requirements for access to sensitive information or matter. U.S. citizenship is a requirement for security clearance applicants. All employees are subject to being randomly selected for drug testing without advance notification.
CNS is an equal opportunity employer. All qualified applicants will receive consideration for employment based on merit and without regard to race color religion sex sexual orientation national origin protected veteran status or disability.
Required Experience:
Manager
Employment Type
Full Time
